Senior Sophis Risque L2 Support Engineer - Trading & Risk

HCLTech; Brussel Hoofdstad; Sur place; EUR 90 000 - 130 000; Plein temps

Résumé du poste

HCLTech is seeking an experienced Senior Sophis Risque L2 Support Engineer to back a business-critical trading and risk platform in Brussels. The role blends strong Sophis Risque knowledge with hands-on application support and requires close collaboration with front-office, risk, operations, and technology teams.

Candidates from France may relocate to Belgium. You will provide senior L2 support, drive incident resolution, support upgrades, monitor performance, and partner with vendors to deliver

Qualifications

• 10+ years of experience in trading/risk application support or capital markets technology.
• Ideally 3–5+ years of Sophis Risque experience.
• Strong experience supporting complex production environments.
• Excellent troubleshooting, analytical and problem‑solving skills.
• Ability to work effectively during critical incidents and under pressure.
• Strong stakeholder management and communication skills.
• Experience working with business and technical teams in large banking environments.
• ITIL knowledge or equivalent practical service management experience.

Responsabilités

• Provide L2 support for the Sophis Risque platform and related trading/risk applications.
• Act as a senior point of contact for complex functional and technical issues.
• Investigate and resolve incidents affecting trading, risk and operational processes.
• Manage Incident, Problem and Change Management activities in line with ITIL practices.
• Support application upgrades, patches and environment migrations.
• Monitor system health, performance metrics and automated alerts.
• Work closely with development teams and external vendors on bug fixes, enhancements and escalations.
• Prioritise support tickets, incidents and enhancement requests.
• Ensure adherence to SLAs, KPIs and operational procedures.
• Support knowledge sharing, documentation and continuous improvement initiatives.
• Liaise with Front Office, Risk Management, Operations and IT teams to understand business priorities.
• Provide regular reporting on incidents, platform performance and planned upgrades.
• Identify opportunities for automation and efficiency improvements within support operations.

Connaissances

Sophis Risque expertise

Trading/risk application support

Stakeholder management

Analytical problem solving

ITIL knowledge

Python scripting

Unix/Linux

Outils

Oracle

SQL Server

REST APIs

FIX protocol

Murex MX.3

Calypso

Summit

Description du poste

HCLTech is seeking an experienced Senior Sophis Risque L2 Support Engineer to back a business-critical trading and risk platform in Brussels. The role blends strong Sophis Risque knowledge with hands-on application support and requires close collaboration with front-office, risk, operations, and technology teams.

Candidates from France may relocate to Belgium. You will provide senior L2 support, drive incident resolution, support upgrades, monitor performance, and partner with vendors to deliver