Senior Sophis Risque L2 Support Engineer – Trading & Risk

HCLTech; Brussel; Sur place; EUR 90 000 - 140 000; Plein temps

Résumé du poste

HCLTech is seeking an experienced Senior Sophis Risque L2 Support Engineer to back a critical trading and risk platform in Brussels. You will combine functional Sophis Risque knowledge with hands-on application support and coordinate with front office, risk, operations and technology teams.

Candidates based in France may relocate to Belgium. The role requires strong incident management, automation awareness and ability to work under pressure during critical incidents.

Qualifications

• 10+ years in trading/risk application support or capital markets technology.
• 3-5+ years of Sophis Risque experience.
• Strong experience supporting complex production environments.
• ITIL knowledge or equivalent practical service management experience.

Responsabilités

• Provide L2 support for the Sophis Risque platform and related trading/risk applications.
• Act as a senior point of contact for complex functional and technical issues.
• Investigate and resolve incidents affecting trading, risk and operational processes.
• Manage Incident, Problem and Change Management activities in line with ITIL practices.
• Support application upgrades, patches and environment migrations.
• Monitor system health, performance metrics and automated alerts.
• Work closely with development teams and external vendors on bug fixes, enhancements and escalations.
• Prioritise support tickets, incidents and enhancement requests.
• Ensure adherence to SLAs, KPIs and operational procedures.
• Support knowledge sharing, documentation and continuous improvement initiatives.
• Liaise with Front Office, Risk Management, Operations and IT teams to understand business priorities.
• Provide regular reporting on incidents, platform performance and planned upgrades.
• Identify opportunities for automation and efficiency improvements within support operations.

Connaissances

Sophis Risque

Trade lifecycle

Risk management

P&L

VaR

Greeks

Outils

Oracle

SQL Server

Unix/Linux

Python

Shell

PowerShell

Description du poste

HCLTech is seeking an experienced Senior Sophis Risque L2 Support Engineer to back a critical trading and risk platform in Brussels. You will combine functional Sophis Risque knowledge with hands-on application support and coordinate with front office, risk, operations and technology teams.

Candidates based in France may relocate to Belgium. The role requires strong incident management, automation awareness and ability to work under pressure during critical incidents.