Senior Service & Support Manager — NATO Security

Vector Synergy; Brussel; On-site; EUR 55,000 - 85,000; Full time

Benefits offered by this job

ITIL certifications desirable

Job summary

Vector Synergy in Brussels is seeking a Service Manager to define the operational support model across enterprise platforms, automation solutions, and secure on‑prem deployments. You will lead incident, problem, and change processes, coordinate maintenance activities, and prepare comprehensive support reports for leadership and stakeholders.

The role requires excellent written and verbal communication, strong stakeholder engagement, and English proficiency.

Qualifications

• Must have experience implementing enterprise platforms, automation, secure on-prem deployments, integration and lifecycle support.
• Excellent communication, writing and presentation skills for diverse stakeholders.
• Proficient in English.
• Must be a national of a NATO member country.

Responsibilities

• Defining the operational support model.
• Managing incident, problem, and change management processes.
• Coordinating maintenance activities and preparing support reports.

Skills

Enterprise platforms

Automation solutions

Secure on-prem deployments

System integration

Lifecycle support

English proficiency

NATO nationality

Job description

Vector Synergy in Brussels is seeking a Service Manager to define the operational support model across enterprise platforms, automation solutions, and secure on‑prem deployments. You will lead incident, problem, and change processes, coordinate maintenance activities, and prepare comprehensive support reports for leadership and stakeholders.

The role requires excellent written and verbal communication, strong stakeholder engagement, and English proficiency.