Senior Service Manager – Cybersecurity & Governance

Pauwels Consulting; Brussel; On-site; EUR 90,000 - 130,000; Full time

Job summary

Pauwels Consulting is seeking a high-impact security governance professional to join the client’s CISO office in Brussels, driving cross-domain initiatives including third-party risk management, business continuity, and disaster recovery, while ensuring ISO/IEC 27001 and NIS2 compliance.

You will transform operational data into executive insights and KPI dashboards, facilitate governance boards, and interact with senior leaders to steer strategic decisions.

Qualifications

• 8+ years in service management and security governance within organizations of over 1,000 employees.
• 5+ years owning and reporting operational or strategic KPIs to executive leadership and C-level stakeholders.
• 5+ years of preparing executive communications, briefings, decision papers, and formal escalations.
• 3+ years of regular interaction with senior management, executive committees, or equivalent governance bodies.
• In-depth knowledge of ISO/IEC 27001, NIS2, ITIL, and SLA/OLA frameworks.
• Proven background in Third-party Risk Management and Business Continuity & Disaster Recovery (BCDR).
• Ability to provide portfolio evidence including executive reports, dashboards, and strategic slide decks for non-technical audiences.

Responsibilities

• Support the delivery of key security and resilience initiatives to ensure operational excellence within the CISO office.
• Lead domains including cybersecurity third-party risk management and business continuity and disaster recovery.
• Ensure organizational compliance with standards such as ISO/IEC 27001 and NIS2.
• Transform operational data into concise executive insights, management recommendations, and KPI frameworks.
• Manage complex stakeholder dynamics and facilitate high-level governance boards and steering committees.

Skills

Fluent English

Fluent French

Fluent Dutch

Analytical thinking

Stakeholder management

Education

Master’s degree in Computer Science, Information Management, Engineering, or Business Administration

Tools

ITIL

NIS2 tooling

Job description

Our client, a large-scale organization, is seeking a high-impact professional to join their security governance office. This role ensures operational excellence and strategic delivery across transversal management areas including service management, third-party risk, and business continuity.

Responsibilities

• Support the delivery of key security and resilience initiatives to ensure operational excellence within the CISO office.
• Lead domains including cybersecurity third-party risk management and business continuity and disaster recovery.
• Ensure organizational compliance with standards such as ISO/IEC 27001 and NIS2.
• Transform operational data into concise executive insights, management recommendations, and KPI frameworks.
• Manage complex stakeholder dynamics and facilitate high-level governance boards and steering committees.

Requirements

• 8+ years of experience in service management and security governance within organizations of over 1,000 employees.
• 5+ years owning and reporting operational or strategic KPIs to executive leadership and C-level stakeholders.
• 5+ years of experience preparing executive communications, briefings, decision papers, and formal escalations.
• 3+ years of regular interaction with senior management, executive committees, or equivalent governance bodies.
• In-depth knowledge of ISO/IEC 27001, NIS2, ITIL, and SLA/OLA frameworks.
• Proven background in Third-party Risk Management and Business Continuity & Disaster Recovery (BCDR).
• Ability to provide portfolio evidence including executive reports, dashboards, and strategic slide decks for non-technical audiences.
• Master’s degree in Computer Science, Information Management, Engineering, or Business Administration.
• You possess strong analytical capabilities, organizational excellence, and the ability to influence in matrix environments.
• You are fluent in English, French, and Dutch, with a native level in either French or Dutch.

Nice to Haves

• Postgraduate qualification in Governance, Risk Management, or Change Management.
• Experience working successfully in intercultural contexts.
• Familiarity with cybersecurity tooling assessments and RFP processes.

Offer

• Start date: 01/01/2027
• Duration: Until 31/12/2028
• Work regime: Full-time
• Location: Brussels
• Working model: Onsite (5 days per week)
• Contract: open to both permanent employees and freelancers