Senior Service Desk Agent

Ikzoek; Brussel Hoofdstad; Hybride; EUR 26 000 - 32 000; Plein temps

Résumé du poste

Ikzoek seeks a Service Desk Agent to provide first and second line Digital Workplace support to end users across multiple channels, including phone, chat, email, and ticketing systems.

You will assist users with software, applications, devices, and IT service inquiries, log and prioritize incidents, and help maintain smooth daily operations for a busy user base. This role is based in Belgium and offers opportunities to grow within IT support.

Qualifications

• Experience in service desk or IT support is preferred.
• Strong communication across channels including phone, chat, email.

Responsabilités

• Provide first and second line Digital Workplace support to end users across multiple communication channels.
• Handle user interactions via phone, ticketing systems, chat, email, and messaging platforms.
• Assist users with software, applications, devices, and IT service-related inquiries.
• Log, categorize, and prioritize incidents and service requests in accordance with established processes.

Connaissances

Customer service

Communication

IT knowledge

Outils

Ticketing systems

Description du poste

Are you ready to discover the role of a Service Desk Agent in Netcompany?

As a Service Desk Agent, you will:

• Provide first and second line Digital Workplace support to end users across multiple communication channels.
• Handle user interactions via phone, ticketing systems, chat, email, and messaging platforms.
• Assist users with software, applications, devices, and IT service-related inquiries.
• Log, categorize, and prioritize incidents and service requests in accordance with establishe