Application Support Agent - Trainer

Ikzoek; Brussel Hoofdstad; Hybride; EUR 40 000 - 55 000; Plein temps

Résumé du poste

Ikzoek is seeking an Application Support Agent - Trainer to design and deliver training on information systems. You will log user requests, provide technical support, and investigate issues, ensuring clear communication with end-users. You will also participate in development team meetings to align on solutions.

The role emphasizes hands-on training, user-facing support, and cross-functional collaboration within a dynamic environment.

Qualifications

• Prepare and deliver training courses on information systems to stakeholders.
• Log and respond to user requests and incidents with accurate follow-up actions.
• Provide clear communication with end-users and follow up on issues.
• Participate in meetings with the development team.

Responsabilités

• Prepare and deliver training courses on information systems to different stakeholders.
• Receive and log requests/incidents & questions from users, provide technical support, investigate problems, and determine appropriate actions.
• Ensure and perform all communication with the end-users.
• Participate in meetings with the development team.

Connaissances

Training delivery

Technical support

End-user communication

Description du poste

Are you ready to discover the role of anApplication Support Agent - Trainerin Netcompany? As anApplication Support Agent - Trainer,you will:

• Prepare and deliver training courses on information systems to different stakeholders
• Receive and log requests/ incidents & questions from users, provide technical support, investigate problems, and determine appropriate actions
• Ensure and perform all communication with the end-users
• Participate to meetings with the development team
• Prov