Senior Service Delivery Manager SAP

Credendo; Brussel; Hybride; EUR 80 000 - 120 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Group hospitalization insurance

Extra-legal pension

Homeworking

Flex reward

Résumé du poste

Credendo is seeking a Service Delivery Manager for SAP to lead end-to-end SAP applications and services. You will ensure high performance, security and alignment with business objectives, collaborating with internal teams and external partners.

You will be the SAP services focal point in the SIAM team, handling ECC, S/4HANA, BW, PI/PO, Fiori, and migrations, while managing suppliers, enforcing SLAs/KPIs and driving continuous improvement. Fluent English and Dutch or French are required.

Qualifications

• Bachelor's degree in ICT or related field with 5+ years in service delivery or application management.
• Demonstrable SAP modules and architecture knowledge (ECC, S/4HANA, BW, PI/PO, Fiori).
• ItIL-based incident, problem, change and release management experience; ITIL cert is a plus.
• Experience in supplier management and tracking SLAs/KPIs.
• Strong communication with technical teams and business stakeholders; fluent in English plus Dutch or French.

Responsabilités

• Act as central SAP services lead and monitor SAP applications against SLAs and KPIs.
• Coordinate incident, problem and change management for SAP landscape.
• Manage external suppliers contracts and performance, and follow project upgrades.
• Contribute to roadmap initiatives like S/4HANA migration and cloud integrations.
• Collaborate with security/compliance teams to meet ISO 20000, ISO 27001, DORA requirements.
• Regularly report performance, risks and improvement actions to management.

Connaissances

SAP knowledge

ITIL processes

Supplier management

Communication skills

English and Dutch or French

Formation

Bachelor's degree in ICT

Outils

Microsoft Azure

Description du poste

At Credendo, the SAP landscape plays a crucial role in our business processes. As a Service Delivery Manager for SAP, you are responsible for the end-to-end management of the SAP applications and associated services. You ensure that the applications function high-performance, securely and in accordance with the business objectives, in close collaboration with internal teams and external partners.

Your position

• You will be part of the SIAM team and work closely with the CCOE manager, the business process owners and project teams.
• You are the central point of contact for all SAP-related services (ECC, S/4HANA, BW, PI/PO, Fiori, etc.) and monitor compliance with SLAs and KPIs.
• You coordinate incident, problem and change management for the SAP landscape.
• You manage contracts and performance of external suppliers and follow up on projects and upgrades.
• You will ensure continuous service improvement and contribute to roadmap initiatives such as migration to S/4HANA and integration with cloud solutions.
• You will work with security and compliance teams to ensure that SAP complies with internal and external standards (DORA, ISO 20000, ISO 27001).
• You regularly report on performance, risks and improvement actions to management.

Your profile

• You have a bachelor's degree (or higher) in ICT or a related field and at least 5 years of experience in service delivery or application management.
• You have demonstrable knowledge of SAP modules and architecture (ECC, S/4HANA, BW, PI/PO, Fiori).
• Experience with ITIL processes (incident, problem, change and release management) is a must; ITIL certification is an asset.
• You have experience with supplier management and following up on SLAs/KPIs.
• You have strong communication skills and can interact with both technical teams and business stakeholders .
• You express yourself fluently in English and Dutch or French, both orally and in writing.
• Knowledge of Hindi and Spanish is an asset for cooperation with international partners.
• You have an analytical mind and are result-oriented.
• You take responsibility and think proactively about optimizations and automation.
• Knowledge of security and compliance requirements (ISO 20000, ISO 27001, DORA) is a plus.
• Experience with SAP platforms in Microsoft Azure environments is a big asset.
• Experience in a financial or banking environment is a plus.

Our offer

• An interesting permanent position in a stable, multilingual and international environment.
• Continuous learning opportunities to develop your talents.
• An attractive salary supplemented by a number of fringe benefits (meal vouchers, group- and hospitalization insurance, extra-legal pension, homeworking, flex reward etc.).
• A hybrid working arrangement (three days of teleworking) offering flexibility to maintain a good life balance.
• A role in a company where the following values are key: respect, customer intimacy and reliability.

Credendo is a leading European Credit insurance company, fueled by a multinational force of 563 professionals. Active in twelve European countries, we serve local and international clients from all around the world. Even though we are rapidly growing, we strive to preserve the soul of a human-sized company in the way we interact with each other from top to bottom.