Senior Salesforce Technical Consultant (Design, Development & Integration) (SBG000740)

Titans Consulting; Belgique; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

TiTANS België is seeking a Senior Salesforce Technical Consultant to design, develop and integrate Salesforce FSL solutions within the Domus Program. You will support incidents, problems and evolutive maintenance and contribute to ongoing projects across field services such as Exploitations for Electricity, Garde, Public Lighting, and Gaz operations.

Role emphasizes strong Salesforce Lightning/Apex skills, data management, and collaboration with project teams, maintenance teams, and external

Qualifications

• Strong knowledge of Salesforce Lightning Experience and Apex
• Experience with Field Service Lightning (FSL) core features
• Administration: users, profiles, permission sets, queues
• Familiarity with data management and integration
• Experience collaborating with business stakeholders and delivering technical solutions

Responsibilities

• User and access management (profiles, permission sets, queues)
• Master data management: Service Catalog, Timesheets, Service Appointments
• Incident and problem resolution on Salesforce environments
• Define use cases and translate to functional specs and user stories
• Configure and test Salesforce solutions; assist UAT and release notes

Skills

Salesforce Lightning Experience

Salesforce APEX

Agile methodologies

Communication skills

Hybrid work adaptability

Education

Salesforce Administrator Certification

Salesforce Platform Developer I

Tools

JIRA

MuleSoft ESB

SharePoint Online

GIS system

Job description

Senior Salesforce Technical Consultant (Design, Development & Integration) (SBG000740)

Senior Salesforce Technical Consultant (Design, Development & Integration)

Within the ITBT Department, Unit 1 - Works Grid Operations Domain supports the business processes and applications used to manage the development and maintenance of Gas, Electricity, and Public Lighting networks for the Grid Operations (Network Management) and Asset Management (AM) departments of the organization.

As part of the Domus Program, which focuses on workforce management and field digitalization, we are looking for a Salesforce Technical Consultant to support existing applications (incidents, problems and evolutive maintenance) and contribute to ongoing and upcoming projects.

Context

• Domus Program
  Domus is a strategic program aiming to deploy comprehensive work, workforce management, and field digitalization solution for Grid Operations.
  The solution is based on:
  • Salesforce Field Service Lightning (FSL)
  • Work and workforce management
  • Planning and scheduling
  • Field execution and reporting
  • SAP PM
  • Work management (logistics & accounting)
  • FormX (Couchbase / Xamarin)
  • Digitalization of field reports
  • Office 365
  • Portal providing a 360 view of works and assets
  • Document storage
  • MuleSoft:ESB used to integrate all Domus applications
• Missions Objectives
  The consultant will:
  • Ensure corrective and evolutive maintenance of existing Salesforce FSL applications currently used by:
    • Exploitation Électricité - Câbles
    • Garde
    • Public Lighting
    • Exploitation Gaz (First intervention and Postes & Cabines)
  • Contribute to current rollout projects using the same applications for:
    • Exploitation Elec - Postes & Cabines
    • Small Technicians Teams
    • Construction Team
    • ...
  • Work closely with project teams and maintenance teams. Primarily focus on Salesforce FSL, while also interacting with:
    • Mobile applications (Salesforce & Custom applications)
    • SAP PM
    • Sharepoint Online
    • GIS system
    • Office 365
  The mission is performed in Time & Materials, either on-site or in homeworking, in accordance with the organization rules (up to 2 days per week remote, outside COVID periods).
• Main Responsibilities
  Salesforce FSL /service Cloud:
  • User and access management (users, profiles, permission sets, queues, groups)
  • Master data management and mass updates (Service Catalog, Timesheets, Service Appointments, etc.)
  • Incident and problem resolution on deployed environments
  • Support corrective and evolutive maintenance activities
  Functional Analysis & Delivery:
  • Define use cases and user stories in collaboration with business analysts
  • Translate business needs into functional specifications and user stories
  • Configure user stories in Salesforce
  • Perform:
    • System Tests
    • System Integration Tests
    • Support during User Acceptance Tests (UAT)
  • Manage sanity checks after production releases
  • Support change management:
    • User manuals
    • Release notes
• Salesforce/FSL Technical skills:
  • Strong knowledge of Salesforce Lightning Experience
  • Strong knowledge of Salesforce APEX
  • Clear understanding of Object Manager:
    • Custom fields
    • Page layouts
    • Lightning pages
    • Validation rules
  • Administration:
    • Users, profiles, permission sets, queues
  • Data management using tools such as Salesforce Inspector
  • Experience with Salesforce Field Service Lightning core features, including:
    • Work Orders & Work Order Line Items
    • Service Appointments
    • Work planning and scheduling
    • Resource assignment
    • Work Steps & execution flows
    • Field data capture (timesheets, reports, completion data)
    • Mobile workforce usage
  • Knowledge of FSL objects (WO, WOLI, Service Appointments, Timesheets, etc.) is required
• Agile & Delivery
  • Experience working in Agile environments
  • Backlog management using JIRA
  • Functional analysis:
    • Use cases
    • User stories
  • Testing:
    • Test case definition
    • Test execution
    • Incident and bug tracking
• Soft Skills
  • Strong communication skills, with the ability to adapt to different audiences
  • Solution-oriented mindset (quickly identify workarounds and global impacts)
  • Service- and business-oriented attitude
  • Availability and reliability
  • Autonomous, proactive, and resourceful
  • Technology-driven and eager to understand complex ecosystems
• Certified as Salesforce Administrator
• Certified Salesforce Platform Developer I
• Demonstrated experience in direct collaboration with business stakeholders, translating business needs into technical requirements and independently developing and implementing the corresponding solutions (2 years, Medior)
• Demonstrable experience in requirement analysis
• Demonstrable experience as functional analyst (3 years, Medior)
• Fluent in French or Dutch
• Proven experience with custom & technical Salesforce implementation (3 years, Medior)
• Proven experience with Salesforce Field Service (FSL)
• Proven experience with the Agile Methodology
• Capability to evolve in a hybrid role (functional and technical on Salesforce)
• Demonstrable experience with a modelling tool
• Proven experience in the energy sector (3 years, Medior)
• Proven experience with an ITSM tool (Jira preferred) (3 years, Medior)
• Proven experience with API and system analysis
• Salesforce Certified Development Lifecycle and Deployment Architect