Freelance or permanent - Senior Salesforce Technical Consultant - FSL Design & Integration (Design, Development & Integration)

EngiFlex; Brussel Hoofdstad; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Company car

Extra-legal benefits

Job summary

EngiFlex BV in Belgium seeks a Senior Salesforce Technical Consultant focused on FSL Design & Integration (design, development and integration). You will maintain Salesforce FSL across Electricity Operations and Public Lighting, manage incidents, and contribute to rollouts in a hybrid on‑site and remote environment.

The role requires strong Salesforce skills (Lightning, Apex), Jira experience, and collaboration with business stakeholders.

Qualifications

• Extensive experience with Salesforce FSL and Service Cloud.
• Proficient in configuring Lightning components and Apex code.
• Experience in agile delivery and ITSM tools such as Jira.
• Strong collaboration with business stakeholders.

Responsibilities

• Maintain Salesforce FSL applications for Electricity Operations and Public Lighting.
• Contribute to rollout projects and integration with SAP PM/SharePoint Online.
• Manage users, access, and master data in Salesforce.
• Analyze APIs and system interactions across connected applications.
• Provide corrective and evolutive maintenance.

Skills

Salesforce Knowledge

Lightning Experience

Apex

Agile Methodology

Stakeholder Collaboration

Problem Solving

Education

Salesforce Platform Developer I Certification

Salesforce Development Lifecycle and Deployment Architect Certification

Tools

Salesforce Inspector

Jira

SharePoint Online

GIS Systems

Job description

Freelance or permanent - Senior Salesforce Technical Consultant - FSL Design & Integration (Design, Development & Integration)

Job Openings Freelance or permanent - Senior Salesforce Technical Consultant - FSL Design & Integration (Design, Development & Integration)

About the job Freelance or permanent - Senior Salesforce Technical Consultant - FSL Design & Integration (Design, Development & Integration)

Tasks and responsibilities

This role supports the business processes and applications used to develop and maintain gas, electricity and public lighting networks across Grid Operations and Asset Management. Within a workforce management and field digitalisation programme, the Salesforce Technical Consultant maintains existing applications, handles incidents and problems, delivers corrective and evolutive maintenance, and contributes to ongoing and upcoming rollouts.

The broader solution landscape includes:

• Salesforce Field Service (FSL) and Service Cloud
• Workforce management, planning and scheduling, field execution and reporting
• SAP PM for work management, logistics and accounting
• Custom mobile applications, including a mobile application stack based on Couchbase and Xamarin
• SharePoint Online, Office 365 and a GIS system
• A portal providing a 360° view of works and assets
• Document storage
• MuleSoft as the integration layer between the applications

Application support and rollout

• Provide corrective and evolutive maintenance for Salesforce FSL applications used by Electricity Operations, Cables, Garde, Public Lighting, and Gas Operations, including First Intervention and Posts & Cabins.
• Contribute to rollout projects using the same applications for Electricity Operations, Posts & Cabins, the Small Technicians Team, the Construction Team and similar operational areas.
• Work closely with project teams, maintenance teams and business stakeholders.
• Focus primarily on Salesforce FSL while interacting with mobile applications, SAP PM, SharePoint Online, GIS and Office 365.
• Manage users and access, including users, profiles, permission sets, queues and groups.
• Maintain master data and perform mass updates for items such as the Service Catalog, Timesheets and Service Appointments.
• Investigate and resolve incidents and problems in deployed environments.

The role combines on-site work and homeworking, with up to two remote days per week outside COVID periods.

Functional analysis and delivery

• Define use cases and user stories in direct collaboration with business stakeholders and business analysts.
• Analyse business needs and translate them into functional specifications and user stories.
• Configure the resulting user stories in Salesforce.
• Define and execute system tests and system integration tests.
• Perform sanity checks after production releases.
• Support change management by preparing user manuals and release notes.

Salesforce and FSL expertise

• Apply strong knowledge of Salesforce Lightning Experience and Salesforce Apex.
• Use Object Manager for custom fields, page layouts, Lightning pages and validation rules.
• Administer users, profiles, permission sets and queues.
• Manage data with tools such as Salesforce Inspector.
• Work with Salesforce Field Service core features, including Work Orders, Work Order Line Items, Service Appointments, work planning and scheduling, resource assignment, Work Steps, execution flows and mobile workforce usage.
• Handle field data capture, including timesheets, reports and completion data.
• Work with FSL objects such as Work Orders, Work Order Line Items, Service Appointments and Timesheets.
• Contribute to custom and technical Salesforce implementations.
• Analyse APIs and system interactions across Salesforce and connected applications.
• Work in an Agile environment.
• Manage the backlog with an ITSM tool, preferably Jira.
• Define use cases and user stories as part of the functional analysis process.
• Define and execute test cases.
• Track incidents and bugs through to resolution.

Working approach

• Communicate clearly with audiences from different technical and business backgrounds.
• Identify practical workarounds and assess their wider impact.
• Maintain a service-oriented and business-oriented approach.
• Work autonomously, proactively and resourcefully.
• Remain available and reliable when supporting applications and delivery activities.
• Take the initiative to understand complex technology ecosystems.
• Salesforce Platform Developer I certification.
• Salesforce Certified Development Lifecycle and Deployment Architect certification.
• Demonstrated experience collaborating directly with business stakeholders.
• Experience delivering custom and technical Salesforce implementations.
• Hands-on experience with Salesforce Field Service (FSL).
• Experience working with the Agile Methodology.
• Experience in a hybrid functional and technical Salesforce role.
• Experience in the energy sector.
• Experience with an ITSM tool, preferably Jira.
• Knowledge of API and system analysis.
• Fluent in French or Dutch.

You will be part of a growing Belgian SME where initiative and personal development are encouraged. We will provide you with an enjoyable work environment with fun colleagues. We will work out a career plan with you, with attention and a budget for extra education/certification. You can count on an attractive salary, supplemented with extra-legal benefits, including a company car. (Freelance is also possible)