Senior Key Account Manager - Transport & Logistics - Belgium

Jobat; West-Vlaanderen; On-site; EUR 70,000 - 90,000; Full time

Job summary

Jobat is seeking a Senior Key Account Manager to manage a portfolio of major international accounts across Belgium and Europe. You will strengthen long-term client partnerships, ensure customer satisfaction, and identify opportunities for sustainable growth.

Your role includes leading contract renewals and negotiations, coordinating with operations for service excellence, and traveling frequently across Belgium with occasional travel in Europe.

Responsibilities

• Acting as the main point of contact for strategic customers across Belgium and Europe.
• Building trusted relationships with senior stakeholders within client organisations.
• Proactively identifying risks, challenges, and opportunities to improve the customer experience.
• Leading contract renewals, commercial negotiations, pricing discussions, and volume agreements.
• Managing customer escalations and coordinating effective solutions with internal stakeholders.
• Working closely with operational teams to ensure service excellence and continuous improvement.
• Monitoring account performance, profitability, and commercial KPIs.
• Coordinating with multiple internal departments and business sites across Belgium.
• Contributing to business development initiatives within existing accounts and identifying selected growth opportunities.
• Frequent travel across Belgium, with occasional travel within Europe.

Job description

Our client is a market-leading European provider of logistics, transportation, and supply chain solutions, serving major international brands across the consumer goods and retail sectors. With a strong presence in Belgium and an extensive European network, the company operates in a fast-paced and operationally complex environment where service quality, customer partnership, and continuous improvement are key drivers of success. With a strong footprint in Belgium and a broader European presence, the organisation is currently going through an important phase of growth. This creates a stimulating environment where commercial teams work closely with operational stakeholders to deliver long-term value for customers and drive continuous improvement across the business.

Jobomschrijving

As Senior Key Account Manager, you will be responsible for managing a portfolio of major international accounts. Your primary focus will be to strengthen long-term client partnerships, ensure customer satisfaction, and identify opportunities for sustainable business growth.

Key responsibilities include:

• Acting as the main point of contact for strategic customers across Belgium and Europe.
• Building trusted relationships with senior stakeholders within client organisations.
• Proactively identifying risks, challenges, and opportunities to improve the customer experience.
• Leading contract renewals, commercial negotiations, pricing discussions, and volume agreements.
• Managing customer escalations and coordinating effective solutions with internal stakeholders.
• Working closely with operational teams to ensure service excellence and continuous improvement.
• Monitoring account performance, profitability, and commercial KPIs.
• Coordinating with multiple internal departments and business sites across Belgium.
• Contributing to business development initiatives within existing accounts and identifying selected growth opportunities.
• Frequent travel across Belgium, with occasional travel within Europe.