Senior Key Account Manager - Supply Chain & Logistics - Belgium

Michael Page; Schelle; On-site; EUR 90,000 - 120,000; Full time

Job summary

Michael Page is recruiting a Senior Key Account Manager for a leading logistics player. You will manage a portfolio of major international accounts across Belgium and Europe, strengthening client partnerships and driving long-term growth.

The role emphasizes strategic relationship management, high-level negotiations, and collaboration with operations to ensure service excellence. Frequent travel and a high-autonomy environment are expected.

Qualifications

• 5+ years in a strategic B2B Key Account Management role.
• Proven experience with large, complex customer accounts.
• Strong negotiation skills with senior decision-makers.
• Solid understanding of logistics, transport or supply chain.
• Autonomous, proactive, and ownership-driven.
• Excellent relationship-building and cross-functional collaboration.
• Fluent in French, Dutch and English.

Responsibilities

• Act as the main contact for strategic customers across Belgium and Europe.
• Build trusted relationships with senior stakeholders within client organisations.
• Identify risks, challenges, and opportunities to improve the customer experience.
• Lead contract renewals, commercial negotiations, pricing discussions, and volume agreements.
• Manage customer escalations and coordinate solutions with internal stakeholders.
• Work closely with operational teams to ensure service excellence and continuous improvement.
• Monitor account performance, profitability, and commercial KPIs.
• Coordinate with multiple internal departments and sites across Belgium.
• Contribute to business development within existing accounts and identify growth opportunities.
• Frequent travel across Belgium, with occasional travel within Europe.

Skills

Strategic KAM

B2B negotiations

Key account management

Logistics knowledge

Stakeholder management

Business development

Analytical

Multilingual FR/NL/EN

Job description

Join a leading player in logistics and supply chain services and manage a portfolio of strategic international accounts. This is a highly visible Key Account Management role combining client relationship management, commercial negotiations, operational coordination, and long-term business development within a complex B2B environment.

Our client is a market-leading European provider of logistics, transportation, and supply chain solutions, serving major international brands across the consumer goods and retail sectors. With a strong presence in Belgium and an extensive European network, the company operates in a fast-paced and operationally complex environment where service quality, customer partnership, and continuous improvement are key drivers of success.

With a strong footprint in Belgium and a broader European presence, the organisation is currently going through an important phase of growth. This creates a stimulating environment where commercial teams work closely with operational stakeholders to deliver long-term value for customers and drive continuous improvement across the business.

As Senior Key Account Manager, you will be responsible for managing a portfolio of major international accounts. Your primary focus will be to strengthen long-term client partnerships, ensure customer satisfaction, and identify opportunities for sustainable business growth.

Key responsibilities include:

• Acting as the main point of contact for strategic customers across Belgium and Europe.
• Building trusted relationships with senior stakeholders within client organisations.
• Proactively identifying risks, challenges, and opportunities to improve the customer experience.
• Leading contract renewals, commercial negotiations, pricing discussions, and volume agreements.
• Managing customer escalations and coordinating effective solutions with internal stakeholders.
• Working closely with operational teams to ensure service excellence and continuous improvement.
• Monitoring account performance, profitability, and commercial KPIs.
• Coordinating with multiple internal departments and business sites across Belgium.
• Contributing to business development initiatives within existing accounts and identifying selected growth opportunities.
• Frequent travel across Belgium, with occasional travel within Europe.

• At least 5 years of experience in a strategic B2B Key Account Management position.
• Proven experience managing large and complex customer accounts.
• Strong negotiation skills with exposure to senior decision-makers.
• Solid understanding of logistics, transportation, supply chain, or another operationally B2B environment.
• Ability to navigate complex organisations and manage multiple stakeholders simultaneously.
• Highly autonomous, proactive, and capable of taking ownership.
• Strong commercial mindset combined with excellent relationship-building skills.
• Solution-oriented with the resilience to manage challenging situations and customer escalations.
• Analytical, structured, and eager to learn.
• Fluent in French, Dutch, and English.
• Willingness to travel regularly across Belgium and occasionally within Europe.

• A strategic role within a dynamic environment.
• Exposure to international customers and high-profile accounts.
• Significant autonomy and visibility within the organisation.
• A collaborative and experienced leadership team.
• Long-term career development opportunities within a large international group.
• A varied role combining client management, business development, project coordination, and stakeholder management.

Business Growth, Logistics, Key Account, Risk Identification, Existing Accounts, Solution Oriented, Business, Stress tolerance, Customer Experience, Organization Skills, Supply chain, B2B Marketing, Service Excellence, Management, Highly responsible, Customer Management, Transport, Supply chain, Stakeholders, Acting, Building Trust, Negotiation, Effective Solutions, Customer Escalation, Monitoring, Contracts, Pricing, Proactivity, Client Accounts, Exposure, Senior Stakeholders, Point of contact, Taking Ownership, Proactivity, Renewals, Leadership, Negotiation