Senior IT Operations & SIAM Transformation Lead

TiTANS Consulting; Brussel Hoofdstad; Hybride; EUR 90 000 - 140 000; Plein temps

Résumé du poste

TiTANS Consulting is seeking a Senior Operational Officer to strengthen IT Operations and drive governance, service integration, and process improvements across a multi-vendor environment.

The role emphasizes defining governance frameworks, coordinating cross-functional initiatives, and ensuring continuity during service transitions while maintaining operational stability and accountability.

Qualifications

• Extensive IT Operations experience in complex environments.
• Strong ITIL 4, SIAM and governance knowledge.
• Experience implementing multi-vendor service integration and management.

Responsabilités

• Define and evolve IT Operations strategy and operating model.
• Establish governance frameworks, processes, and decision structures across IT Operations.
• Drive SIAM adoption across internal teams and external providers.
• Embed ITIL 4 practices across the service lifecycle to improve maturity and service quality.
• Lead cross-functional transformation with a focus on governance and CSI.

Connaissances

IT Operations

ITIL 4

SIAM

Governance

Service Management

Stakeholder Management

Service Transition

Vendor Coordination

Process Improvement

Leadership

Outils

ServiceNow

ITSM Tools

Description du poste

TiTANS Consulting is seeking a Senior Operational Officer to strengthen IT Operations and drive governance, service integration, and process improvements across a multi-vendor environment.

The role emphasizes defining governance frameworks, coordinating cross-functional initiatives, and ensuring continuity during service transitions while maintaining operational stability and accountability.