Senior Functional Consultant – Dynamics 365 Customer Service

Editx; Antwerpen; Sur place; EUR 55 000 - 75 000; Plein temps

Résumé du poste

Editx in Belgium is seeking a hands-on professional to own and optimize end-to-end customer service processes within the core platform. You will translate business requirements into standard functionality, design workflows for case management, service contracts, SLAs, interventions, and invoicing, and lead workshops with international stakeholders.

You will collaborate with solution architects and technical teams to align with global processes, identify gaps, harmonize across markets, and

Responsabilités

• Own and optimize end-to-end customer service processes within the core platform.
• Translate business requirements into standard functionality to minimize custom development and promote best practices.
• Design workflows for case management, service contracts, SLAs, interventions, and invoicing.
• Lead functional workshops and requirements gathering sessions with international stakeholders.
• Collaborate with solution architects and technical teams to ensure solutions align with global business processes.
• Identify process gaps and drive harmonization across different markets.
• Support testing, deployment, and change management activities during global rollouts.

Description du poste

Responsibilities

• Own and optimize end-to-end customer service processes within the core platform.
• Translate business requirements into standard functionality to minimize custom development and promote best practices.
• Design workflows for case management, service contracts, SLAs, interventions, and invoicing.
• Lead functional workshops and requirements gathering sessions with international stakeholders.
• Collaborate with solution architects and technical teams to ensure solutions align with global business processes.
• Identify process gaps and drive harmonization across different markets.
• Support testing, deployment, and change management activities during global rollouts.