Senior Enterprise Customer Success Leader

TiTANS Consulting; Belgique; Sur place; EUR 70 000 - 90 000; Plein temps

Résumé du poste

TiTANS Consulting is searching for a Head of Customer Success to lead a multidisciplinary team dedicated to enhancing the experience for SME and Enterprise clients. This senior role involves managing a portfolio of Enterprise clients, onboarding, and driving retention strategies.

Ideal candidates will have over 5 years of experience in Customer Success and team management. The role emphasizes cross-functional collaboration and operational excellence to improve customer journeys and ensure account success.

Qualifications

• 5+ years of experience in Customer Success, Account Management, or Operations, ideally in a B2B SaaS environment.
• Proven experience managing a team.
• Strong project management skills.
• Ability to translate client needs into clear product requirements.
• Data-driven mindset with strong analytical and communication skills.

Responsabilités

• Own and manage a portfolio of Enterprise clients.
• Drive client onboarding, adoption, and long-term retention.
• Collect and synthesize client feedback into actionable insights.
• Manage, coach and develop a team of ~9 Customer Success and Care profiles.
• Identify and eliminate manual tasks through automation.

Connaissances

Customer Success

Account Management

Project Management

Data Analysis

Team Management

Outils

HubSpot

Intercom

Notion

Linear

Description du poste

TiTANS Consulting is searching for a Head of Customer Success to lead a multidisciplinary team dedicated to enhancing the experience for SME and Enterprise clients. This senior role involves managing a portfolio of Enterprise clients, onboarding, and driving retention strategies.

Ideal candidates will have over 5 years of experience in Customer Success and team management. The role emphasizes cross-functional collaboration and operational excellence to improve customer journeys and ensure account success.