Customer Success Manager

Semactic; Belgique; Hybrid; USD 59,000 - 88,000; Full time

Benefits offered by this job

Meal vouchers

Health insurance

13th month salary

Teleworking 2 days a week

Job summary

Semactic is seeking a Customer Success Manager to lead client engagement across our GEO and SEO platforms. You will manage onboarding, adoption, retention, and expansion, while building long-term relationships and driving measurable outcomes for marketing teams.

Ideal candidates have 2+ years in Customer Success, strong SEO/GEO knowledge, and fluency in French or Dutch plus English. Telework is flexible and the role offers a fast-growing tech scale-up environment in Europe.

Qualifications

• 2+ years in Customer Success preferably in SaaS.
• Strong knowledge of search marketing (SEO/GEO).
• Ability to manage multiple client projects with stakeholders.

Responsibilities

• Own onboarding, adoption, retention, and expansion for clients.
• Build and maintain strong client relationships.
• Identify growth opportunities and coordinate with sales.
• Liaise with Product/Expert teams to relay client needs.
• Help document best practices and optimize CS processes.

Skills

Customer Success

Account management

SEO/GEO

Strategy

Innovation

Education

Business/Marketing degree

Job description

Join Semactic as a Customer Success Manager!

Scope: client management, GEO/SEO strategy, innovation/AI

Location: Based in Belgium, with telework flexibility.

Semactic is a leading European SaaS platform in Search Activation. Our mission: to enable marketing teams to transform SEO and GEO (Generative Engine Optimization) data into concrete and measurable results.

We combine a powerful and intuitive platform with expert support to improve brand visibility, both on Google and in AI-generated responses.

In a context of strong growth, we are looking for a Customer Success Manager to structure and lead our client approach, for both our GEO offering and our historical SEO platform.

• Scope : SEO/GEO, account management, customer success, strategy, innovation

• Hybrid: flexible remote work arrangements

• Experience: Ideally 2-4 years of experience in a similar role

• Languages: French and/or Dutch, very good level of English required.

Your role:

As a Customer Success Manager, you will be the primary point of contact for our clients and play a key role in their success with our platform. You will work across the entire client lifecycle: onboarding, adoption, retention, and expansion.

Your responsibilities:

Your main tasks will include:

• Ensuring an exceptional customer experience by assisting clients in using our SEO and GEO solutions.
• Developing and maintaining strong relationships with your clients to maximize their satisfaction and loyalty.
• Identifying growth opportunities within the client portfolio and collaborating with the sales team on expansion.
• Working closely with the Product and Expert teams to relay needs and continuously improve our platform.
• Contributing to documentation, best practices, and the optimization of CSM processes.

Our package:

• A high-impact role in a fast-growing tech scale-up.

• Continuous training – online and at professional events – to develop your skills.

• An attractive package including meal vouchers, Alan health insurance, 13th month salary, ...

• A pleasant working environment in Louvain-La-Neuve, with the possibility of teleworking 2 days a week.

• A passionate, talented, and friendly team.

• A very high degree of autonomy, a culture based on trust and results-oriented.

• An annual bonus linked to the achievement of collective and individual objectives.

You are the right person for us if you have:

• Minimum 2 years of experience in Customer Success, ideally in B2B SaaS.
• Good knowledge of search marketing (SEO or GEO) and a strong interest in digital innovation and artificial intelligence.
• Demonstrated ability to manage multiple client projects simultaneously, with various stakeholders (business, tech, C-level).
• Results-oriented approach and ability to structure measurable action plans.
• Excellent written and oral communication skills and customer relationship management.
• Ability to understand and explain complex technical and marketing concepts.
• Proficiency in French or Dutch, and a very good level of English.
• Team spirit, autonomy, and sense of initiative.
• University degree in business management, marketing/communication, or equivalent.

Our Recruitment Process:

• Initial Online Interview
  30-minute discussion to align on expectations.

• Interview with the team lead and a member of the business team.

• Interview with a founder and the business teamin our offices, including a short case study.

• Offer & onboarding – quick feedback, guaranteed transparency.

Do you want to join a company where customer success is a strategic pillar, not a support function?
Join us and be part of the future of Search