Senior Consultant: Strategy, Transformation & Customer Growth

BDO Belgium; Brussel; Hybride; EUR 75 000 - 110 000; Plein temps

Avantages offerts par ce poste

Flexible working hours

Remote work opportunities

Career development & team events

Résumé du poste

BDO Belgium is seeking a Senior Consultant in Strategy & Transformation – Customer & Commercial Growth to guide financial institutions through transformation projects, advise on commercial strategies, and optimize customer journeys.

You will develop and implement distribution models across branches, agents, brokers, and online channels while collaborating with cross-functional teams to manage budgets and risks. Fluent English and Dutch/French capabilities are expected.

Qualifications

• 3–5 years of experience in management consulting or the financial sector.
• Strong analytical skills to translate market trends and customer data into strategic insights.
• Experience in project management, including leading cross-functional teams and managing budgets.
• Thorough knowledge of products such as investments, loans, insurance, and related regulations (MiFID II).
• Customer-focused mindset with experience in developing customer-centric strategies and optimizing customer journeys.
• Excellent communication skills and experience in stakeholder management.

Responsabilités

• Advise clients on digital customer journeys, distribution strategies, and sales optimization within domains such as daily banking, lending, investments, and insurance.
• Develop and implement strategies for distribution networks, both physical and digital, including branches, independent agents, brokers, and online channels.
• Analyze customer behavior and interactions to gain insights for improving customer experiences and optimizing commercial processes.
• Support clients in end-to-end transformation projects, including project management, risk analysis, compliance, and budget management.
• Collaborate with stakeholders such as relationship managers, marketing, IT, and compliance to develop and implement customer-focused solutions.
• Monitor the performance of distribution and sales channels and identify opportunities for optimization.
• Coach junior profiles and contribute to knowledge sharing within the team.

Connaissances

Management consulting

Digital transformation

Customer focus

Analytical skills

Project management

Budget management

MiFID II knowledge

Stakeholder management

English proficiency

Communication skills

Description du poste

BDO Belgium is seeking a Senior Consultant in Strategy & Transformation – Customer & Commercial Growth to guide financial institutions through transformation projects, advise on commercial strategies, and optimize customer journeys.

You will develop and implement distribution models across branches, agents, brokers, and online channels while collaborating with cross-functional teams to manage budgets and risks. Fluent English and Dutch/French capabilities are expected.