Senior Business Process Analyst Global Process Improvements

sonyglobal; Zaventem; Sur place; EUR 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Bar, gym, and breakout spaces

Parking with EV chargers

Lunch options in-office

Résumé du poste

Sony Europe Service Solutions Europe (SSE) is seeking a Senior Business Process Analyst to strengthen our aftersales team in Zaventem. You will partner with operations to map requirements into high-level process designs and work with IS Architects to implement solutions.

You will drive documentation, ensure governance across online, contact, service and parts operations, and help teams transition to new processes with training and clear reporting. Hybrid work is supported.

Qualifications

• Experienced with process flow documentation and modelling tools (Nimbus/UML/Visio).
• Experience with Microsoft Dynamics and/or AWS EKS Kubernetes.
• Experience with one or more programming languages; ideally C#, JavaScript and Python.
• Experience with AI in IT domain including documenting/testing/proof-of-concept.
• Team player with strong communication and collaboration skills.

Responsabilités

• Maintain and evolve business process documentation across SSE domains (online, contact, service, and parts operations).
• Lead projects from initiation through go-live, including requirements workshops, system design alignment, testing coordination, and cutover planning; monitor post-launch performance and provide management reporting.
• Manage transition to business-as-usual by updating support documentation, coordinating training delivery, tracking incident trends, and communicating new processes to IT Helpdesk and support teams.
• Coordinate security and compliance with EGIS by maintaining application impact assessments, evaluating access requirements for new projects, and identifying security assessment needs for process changes.

Connaissances

Process documentation

Analytical thinking

Stakeholder management

Team collaboration

Problem solving

Outils

Nimbus/UML/Visio

Microsoft Dynamics

AWS EKS Kubernetes

C#

JavaScript

Python

AI in IT domain

Description du poste

Sony Europe Service Solutions Europe (SSE) is seeking a Senior Business Process Analyst to strengthen our aftersales team in Zaventem. You will partner with operations to map requirements into high-level process designs and work with IS Architects to implement solutions.

You will drive documentation, ensure governance across online, contact, service and parts operations, and help teams transition to new processes with training and clear reporting. Hybrid work is supported.