Senior Process Architect - Customer Experience & Operations

Sony Corporation; Belgique; Hybride; EUR 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Hybrid and flexible working policies

Wellbeing and employee services

Mobility and commuting support

Résumé du poste

Sony Corporation in Belgium seeks a Senior Business Process Analyst to join Service Solutions Europe. You will partner with operational colleagues to collect and document requirements, translate into high-level process designs, and collaborate with IS Solution Architects to deliver best system solutions.

You will lead cross-functional projects, maintain process documentation, and ensure quality and efficiency across the organization.

Qualifications

• Experienced with process flow documentation and modelling tools i.e. Nimbus/UML/Visio.
• Experience with Microsoft Dynamics and/or AWS EKS Kubernetes.
• Experience with one or more programming languages; ideally C#, Java(-script) and Python.
• Experience with AI in IT domain including documenting/testing/proof-of-concept.
• Team player and good communicator, who can easily establish excellent working relationships.

Responsabilités

• Maintain and evolve business process documentation across all SSE domains (online, contact, service, and parts operations), ensuring changes are consistently recorded and accessible to stakeholders.
• Lead projects from initiation through go-live, including requirements workshops, system design alignment, testing coordination, and cutover planning; monitor post-launch performance and provide management reporting.
• Manage transition to business-as-usual by updating support documentation, coordinating training delivery, tracking incident trends, and communicating new processes to IT Helpdesk and support teams.
• Coordinate security and compliance with EGIS (European Global Information Security) by maintaining application impact assessments, evaluating access requirements for new projects, and identifying security assessment needs for process changes.

Connaissances

C#

JavaScript

Python

AI in IT

Communication

Teamwork

Outils

Nimbus

UML

Visio

Microsoft Dynamics

AWS EKS

Kubernetes

Description du poste

Sony Corporation in Belgium seeks a Senior Business Process Analyst to join Service Solutions Europe. You will partner with operational colleagues to collect and document requirements, translate into high-level process designs, and collaborate with IS Solution Architects to deliver best system solutions.

You will lead cross-functional projects, maintain process documentation, and ensure quality and efficiency across the organization.