Senior Account Manager Banking & Financial Services

Cognizant; Brussel; Hybride; EUR 90 000 - 140 000; Plein temps

Résumé du poste

Cognizant in Brussels is seeking a Senior Account Manager to join the BFSI sales team, overseeing client relationships, P&L, and growth across banking, financial services and insurance accounts.

You will work hybrid, engage with C-suite stakeholders, drive renewals and expansions, and lead cross-functional delivery alongside our teams worldwide.

Qualifications

• 10+ years in a client-facing role within IT professional services or offshore outsourcing.
• Experience managing client P&L, including reporting and metrics.
• Excellent ability to influence and communicate with business stakeholders up to the C-Suite.
• Proactive mindset with the ability to engage at all organizational levels.
• English language proficiency with additional Dutch/French skills preferred.

Responsabilités

• Build trusted relationships with BFSI clients in Belgium.
• Lead renewal, extension and expansion opportunities, driving RFPs and proactive bids.
• Serve as day-to-day client contact and drive backlog growth.
• Collaborate with delivery teams to align scope, resources and client expectations.

Connaissances

Client relationship management

P&L management

C-Suite communication

English plus local language

Proactive mindset

Stakeholder influence

Formation

MBA or MS degree

Description du poste

Cognizant is hiring an Senior Account Manager to form an integral part of the continued rapid growth of Cognizant's Banking & Financial Services & Insurance Sales team, expanding our global service portfolio from Integration, Technology and Outsourcing services for large accounts in Switzerland. The role will involve daily exposure to our clients and Cognizant senior management. Reporting into our BFSI Client Partner and based in Bruxelles, Belgium, this role requires offers hybrid work model.

Overview

Client Relationship Managers are key contributors to commercial side of Cognizant IT and Consulting Business. CRM will serve as the primary point of contact for assigned clients. They support and report into the Client Partner and act as business owners for assigned accounts, leading the day-to-day activities and P&L of these accounts. The CRM works with delivery teams to enhance backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience by conducting client meetings. A CRM's shared measures are margin, revenue & client satisfaction.

What are you looking for?

• Build trusted relationships with our current clients in the BFSI space
• Understand the client, issues and priorities and co-create impactful and transformative solutions
• Drive RFPs / proactive bids with regards to renewals, extensions, and expansion
• Track of BFSI trends relevant to client business and bring forth proactive ideas and solutions, leveraging Cognizant business cases in other geos
• Serve as the day-to-day point of contact for the clients and be responsible for backlog growth including renewals and extensions of current engagements
• A strong AI and client-centric culture
• Opportunities in a market where you can overachieve your targets and sell complex deals from consulting to BPO
• Embrace a global culture and work with our teams over the world, taking the best of Cognizant's local footprints and our global delivery capabilities

What are we looking for?

• 10+ years of experience in a client facing role from previous IT Professional services firms / offshore outsourcing industry .
• Proven experience dedicated to Banking & Financial Services and/or Insurance local accounts in Belgium
• Experience managing Client P&L, including reporting and metric assessment for the account
• Excellent ability and aptitude to influence and communicate effectively with business stakeholders up to the C-Suite
• Proactive mindset, ability to interface at all levels of an organization
• Excellent oral and written communication skills in English, one other language (Dutch, Flemish, French) appreciated
• Leader by influence, strong ability to call SMEs at the table and be a game changer

Preferred Experience

• MS or MBA degree
• Proven track record to contribute to grown existing portoflio and detect new opportunities in BFSI space
• Ability to handle multiple tasks in a dynamic environment
• Must be detail oriented and able to manage and maintain all facets of complex assignments.
• Demonstrable problem-solving abilities with the skills to identify strategic solutions to business problems that have enterprise-wide implications.
• Demonstrate the flexibility to work among diverse corporate environments and technical and non-technical audiences

At Cognizant, we embrace diversity. We believe it's what helps us thrive. Our goal is to include everyone at the table, and to value and respect their unique voices and backgrounds.

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