Senior Consultant Business Transformation - Financial Services

Ernst & Young Advisory Services Sdn Bhd; Diegem; Sur place; EUR 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Extensive training on technical matters

Flexible working arrangements

Supportive team environment

Résumé du poste

A leading global professional services firm in Belgium is seeking a Senior Consultant for Business Transformation in Financial Services. This role involves crafting digital business strategies and managing projects to enhance customer journeys for banks and insurance firms. Candidates should possess a Master's degree and 2-6 years of relevant experience. Strong analytical skills and proficiency in business English, as well as knowledge of banking products, are essential. The position offers opportunities to work in a dynamic team with flexible arrangements.

Qualifications

• 2-6 years of professional experience in consulting or financial sector.
• Excellent knowledge of business English and a solid level of French and/or Dutch.
• Strong analytical skills and conceptual thinking.

Responsabilités

• Design customer journeys within banking and insurance sectors.
• Identify and implement improvements in existing customer journeys.
• Analyze customer data to enhance customer experience.

Connaissances

Business English proficiency

Knowledge of banking or insurance products

Analytical skills

Team spirit and autonomy

Communication and presentation skills

Formation

Master's degree in a relevant field

Outils

Agile methodologies

Scrum

Description du poste

Senior Consultant Business Transformation - Financial Services

Other locations: Primary Location Only

Date: 20 Apr 2026

Requisition ID: 1702967

The Opportunity

The financial services landscape is currently going through a major upheaval, as banks and insurance firms are facing market challenges, demanding client expectations, competition from Tech and Fintech players, and increasingly complex regulatory matters. Hence, the focus is on defining new digital business model by revolutionizing customer journeys and integrating new concepts and technologies into Bank and Insurance’s ecosystems.

At EY we go further than just help our clients to deal these changes: we are part of the change, and help shape the financial sector of the future, which is why we built a strong Business Transformation competence team in Belgium.

Our goal is to help financial institutions ride the digital transformation wave, by co-creating innovative ideas, developing prototypes and Minimum Viable Products, and delivering appropriate digital assets.

We're looking for professionals brimming with enthusiasm to elevate their careers to new heights. Whether you're a Business Analyst, Product Owner, or Project/Program Manager, your expertise will be pivotal in steering transformative digital strategies within the financial sector.

Key Responsibilities

Joining our Business Transformation team means you'll be working closely with clients to craft new digital business strategies, employing advanced research methodologies to gather valuable client insights, and developing strategic initiatives that enhance customer journeys. You'll play a pivotal role in the growth of our competence team and contribute to the broader success of EY.

As a Digital Transformation Consultant, your responsibilities will include:

• Designing and refining customer journeys within various banking and insurance sectors, such as Savings & Investments, Loans, Payments, and Life & Non-life Insurance.
• Identifying and implementing improvements in existing customer journeys.
• Analyzing customer data to elevate the overall customer experience.
• Ensuring the customer's perspective is central to the delivery of digital solutions in the market.
• Participating in or managing projects from inception to completion, including overseeing project planning, budgeting, and team staffing.
• Sharing your domain-specific knowledge and expertise to enhance our collective capabilities.

This is an opportunity to join a team that's not only responding to the digital revolution in financial services but is also actively participating in and leading the change. If you're passionate about leveraging your experience to help shape the future of finance, we invite you to explore a career with EY Belgium's business transformation team.

Skills and Attributes for Success

• Master degree in a relevant field (e.g. economics,...)
• Professional experience (between 2 – 6 years), either in consulting, and/or in the financial sector, ideally in designing or delivering customer journeys in the market
• An excellent knowledge of business English, and a solid level of French and/or Dutch
• Strong team spirit, balanced by a healthy sense of autonomy
• Excellent analytical skills, conceptual thinking and pragmatic approach
• Solid communication and presentation skills
• Certifications such as Agile, Scrum, or other Project Management methodologies are a differentiator for more experienced candidates
• Knowledge of banking or insurance products and processes (e.g. Invest, Loans, Payments, Life- & Non-life products) is a major asset.

What working at EY offers

• You will be part of a leading global professional services firm.
• You will be part of the EY family where everyone is willing to offer support and senior management is very accessible.
• You will join a dynamic and growing team with a great mix of young and experienced professionals focusing on financial services.
• You will get extensive trainings on technical matters, as well as soft skills and project management, and you will have access to new technologies and innovative equipment.
• We are proud of our flexible working arrangements, and we will support you to build a successful career and deliver excellent client service, without sacrificing your personal priorities.
• While our client-facing profession might require part-time working at client site and business traveling at times, we are committed to helping you achieve a lifestyle balance

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.