Sales Associate Bruxelles

Hermès; Brussel Hoofdstad; Sur place; EUR 28 000 - 45 000; Plein temps

Résumé du poste

Hermès in Brussels is seeking a Sales Associate to welcome clients with warmth and elegance, delivering high-quality service across Hermès universes. You will build lasting relationships, develop sales, and provide post-sale support in a premium retail environment.

The ideal candidate has 5+ years in luxury retail, a passion for people, fluency in Dutch, English and French, and a collaborative spirit to uphold Hermès high standards.

Qualifications

• 5+ years of relevant customer-facing experience in luxury retail or high-end service.
• Passion for people and service.
• Team-player attitude to achieve goals and go the extra mile.
• Fluency in Dutch, English and French.
• Adaptability to different cultures and empathy.

Responsabilités

• Be the client's first impression of the Hermès brand and convey warmth, courtesy, elegance, and simplicity.
• Provide excellent customer service tailored to each client and maintain a pleasant shopping environment.
• Develop sales across all product universes while upholding Hermès quality and service standards.
• Reach out to current and potential customers to build relationships and inform them about new products and services.
• Identify and handle client inquiries and concerns.

Connaissances

Fluency in Dutch

Fluency in English

Fluency in French

Customer service

Empathy

Description du poste

General Mission

As a Sales Associate, you are at the heart of the store's activities. You welcome all visitors in a warm and friendly manner and consistently deliver quality service to all our clients. You adapt to each client, identifying their needs and delighting them across the different Hermès universes. You focus on delivering high-quality sales, developing strong client relationships, and providing post-sale services.

Main Activities

• Be the client's first impression of the Hermès brand and convey warmth, courtesy, elegance, and simplicity at all times.
• Provide excellent customer service, adapted to the culture and personality of each client, and maintain a pleasant shopping environment consistent with the Hermès brand image.
• Develop sales across all product universes, always keeping in mind the quality of the products and the excellence of service that Hermès wishes to offer its clients.
• Reach out to current and potential customers to establish and maintain client relationships and to inform them about new products and services.
• Identify and handle client enquiries and concerns.

What You Will Need

• At least 5 years of relevant customer-facing experience in luxury retail or another high-end service environment.
• A true passion for people and service.
• A team-player attitude to achieve common goals and go the extra mile.
• Fluency in Dutch , English and French
• The ability to adapt to different cultures and a genuine sense of empathy.
• A broad interest in, and knowledge of, general culture topics (arts, travel, literature, news, etc.).
• Up-to-date knowledge of luxury market trends and social media activity.

What You Will Find

• An experienced team with great spirit and high standards.
• A growing company with a strong family foundation and values.
• Training adapted to your needs.

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.