Sales Assistant - Hydrista

waterdrop®; Messancy; On-site; EUR 17,000 - 25,000; Part time

Benefits offered by this job

Discount on waterdrop purchases

Monthly bonuses when targets are met

Team events and training

Job summary

waterdrop® is expanding its global presence with a dynamic, fast-growing e-commerce model. We are seeking a store ambassador to represent our brand in Belg ium, Luxembourg, and nearby areas.

You will deliver outstanding customer service, drive sales, and maintain brand standards while participating in meetings and training to grow with the business. The role is part-time (24 hours per week) in our store in Messancy.

Qualifications

• Experience in retail is preferred.
• Strong customer service and sales focus.
• Able to multitask and stay organized.
• Good communication and team collaboration.

Responsibilities

• Be an Ambassador for our Brand, Values and Product.
• Provide excellent customer service and assist customers to match buying needs.
• Answer questions about prices, quality, features and benefits.
• Capture customer data to expand database and loyalty.
• Resolve complaints promptly and propose solutions to management.
• Maintain product knowledge and merchandising standards.
• Attend store meetings and training sessions as required.

Skills

Customer service

Sales skills

Interpersonal skills

Communication

Team player

Multitasking

Professional appearance

Job description

Drink More Water, together we grow.
Here at waterdrop®, we make drinking more water fun and convenient! Discover the world of innovative hydration with our fruity little cubes - Microdrinks. With a successful online presence, 40+ stores around the world, dedicated B2B partners and over 22,000 retail and branded stores, we can't wait to take this journey to the next level - together with you!

Become part of our Store in…

• Parttime 24 hours

Your responsibilities at waterdrop®:

Be an Ambassador for our Brand, Values and Product

• Demonstrate our Retail Core Values of: Always Keep Growing, Together We Win, Be The Consumer, Bring High Energy, Find A Way.
• Provide excellent customer service and surpass customer expectations at every opportunity. Assist customers to match their buying needs.
• Identify customer needs and answer product related questions. Be able to respond to queries on product prices, quality, features and benefits.
• Take every opportunity to capture customer data in order to expand our database and customer loyalty.
• Resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the management team.
• Deliver product excellence by maximising product knowledge with relevant recommendations through our 6 Drop Selling Ceremony.
• Attend and participate in store meetings and training sessions as required by your manager.
• Ensure that good communication with your colleagues is maintained
• Have a positive attitude with the team and customers and be open to constructive feedback that will help you develop and improve.
• Maintain brand standards on visual display and merchandising, cleanliness and general housekeeping.
• Follow policies and procedures to maintain the security of stock, customer records and cash handling.
• Ensure that time keeping attendance is in line with the company's policies and procedures. Opening and closing the store as and when required.
• Be aware of Health & Safety requirements in the store.

What you bring to the table:

• Be approachable and available to assist our customers with their shopping experiences.
• Enthusiasm and commitment to always provide excellent customer service.
• Willing to adapt and take on new challenges.
• Strong selling skills.
• Always presents a professional image.
• Ability to multitask.
• The ability to maintain professionalism under all circumstances.
• Works effectively and efficiently alone and in the team.
• Prepared to go the extra mile when needed.
• Good interpersonal and communication skills.
• Demonstrate retail sales experience in a customer focused environment

What we offer you:

• An ambitious and international team with whom fun is by no means neglected.
• Individual development opportunities in one of the fastest growing e-commerce companies in Europe.
• Discount on-and offline on your waterdrop® purchases and many free merchandising items.
• Legendary team events and qualified training.
• Additional monthly bonuses when targets are met.