Retail & Community Hub Lead

NATO; Brussel; On-site; EUR 48,000 - 58,000; Full time

Job summary

The NATO Community Hub store at HQ Brussels is seeking a dedicated manager to oversee end-to-end store operations, including buying, stock management, merchandising, and customer service. You will drive sales while maintaining brand standards and financial controls.

Success requires 4+ years in retail or related fields, strong business acumen, and excellent communication in English and French. The role is full-time on-site, based at NATO Headquarters in Belgium.

Qualifications

• Higher secondary education with 4 years post-related experience or vocational training with 2 years post-related experience.
• Retail, marketing, sales, supply chain, logistics, and customer service experience.
• Bookkeeping and reporting sales figures and store performance.
• Strong communication and interpersonal skills.
• Languages: advanced in one NATO official language and intermediate in the other.

Responsibilities

• Manage daily operations of the NATO Community Hub store at HQ.
• Oversee purchasing, delivery of goods, and stock control.
• Ensure store costs align with objectives and meet sales targets.
• Maintain service quality and timely operations, with customer focus.
• Collaborate with WMBC, HR, security, and comms as required.

Skills

Retail experience

Marketing

Sales

Supply chain

Logistics

Customer service

Accountability

Communication skills

Education

Higher secondary education

Upper vocational training / post-secondary degree

Job description

The NATO Community Hub store at HQ Brussels is seeking a dedicated manager to oversee end-to-end store operations, including buying, stock management, merchandising, and customer service. You will drive sales while maintaining brand standards and financial controls.

Success requires 4+ years in retail or related fields, strong business acumen, and excellent communication in English and French. The role is full-time on-site, based at NATO Headquarters in Belgium.