Retail & Client Director Europe

Delvaux; Brussel Hoofdstad; On-site; EUR 90,000 - 150,000; Full time

Job summary

Delvaux is seeking a Retail and Client Director to define and execute the commercial strategy for its 11-boutique network across Belgium, France, the UK and Italy. The role combines strategic leadership with hands-on execution, aiming for sustainable growth, operational excellence, and high-value client engagement.

The ideal candidate has a Master’s degree and 10+ years in luxury retail, with proven leadership and cross-market experience, delivering strong business performance and exceptional

Qualifications

• Master’s degree in Business or equivalent is required.
• 10+ years in luxury retail with leadership roles.
• Strong commercial acumen with a proven performance track record.
• Experience in international environments and multi-market management.
• Excellent leadership, organizational, and decision-making skills.
• Hands-on mindset with ability to operate strategically and operationally.

Responsibilities

• Define and execute the regional commercial strategy across 11 boutiques in Belgium, France, the UK, and Italy.
• Lead boutique performance with a balance of brand image and sales KPIs.
• Develop and retain high-value VICs and clients across markets.
• Coach and develop boutique directors and managers.
• Oversee recruitment and talent development in the region.
• Drive retail excellence, training, and client experience standards.
• Collaborate with Clienteling, Merchandising, and Finance teams across Europe.

Skills

Leadership

Strategic thinking

Analytical skills

Clienteling experience

Communication skills

Education

Master’s degree in Business or related field

Job description

Your Mission

Reporting to the Managing Director EMEA, the Retail and Client Director is responsible for defining and executing the commercial strategy for Delvaux across a network of 11 boutiques in Belgium, France, the UK, and Italy.

This role ensures sustainable growth, operational excellence, and strict alignment with Maison’s image and positioning. It combines strategic leadership with hands-on execution, with a strong focus on team development, retail performance, and high-value client engagement.

Main Responsibilities

1. Commercial Strategy & Business Development

• Define and implement the regional commercial plan in line with the EMEA strategy
• Identify growth opportunities and market priorities across all territories
• Build and execute the commercial component of the business plan
• Drive revenue growth while ensuring profitability and cost control
• Oversee commercial agreements and ensure compliance with brand standards

2. Retail Performance & Network Management

• Lead the performance of the boutique network, balancing qualitative (brand image, service excellence) and quantitative (sales, KPIs) objectives
• Set clear targets per boutique and monitor performance through relevant KPIs
• Define and implement tailored action plans for each location
• Optimize stock management (sell-in, sell-out, replenishment, assortments)
• Ensure excellence in product presentation in line with brand guidelines
• Supervise commercial activations and ensure strong return on investment

3. Client Development & VIC Strategy

• Drive a culture of client excellence across all boutiques
• Develop teams’ capabilities in client engagement and long-term relationship building
• Define and implement strategies to recruit, retain, and grow a high-value client base (VICs and high-potential prospects)
• Ensure consistent execution of personalized client experiences across the network
• Support key client interactions and high-potential opportunities when relevant
• Align with Regional Clienteling team to adapt and execute clienteling strategies.

4. Team Leadership & Talent Development

• Lead, coach, and develop boutique directors and managers with a strong feedback culture
• Set clear objectives and ensure consistent performance follow-up
• Foster a high-performance, collaborative, and accountable team environment
• Oversee recruitment and talent development across the region
• Act as a role model on the floor, promoting a hands-on leadership approach

5. Training & Retail Excellence

• Define and deploy training programs to strengthen product knowledge, selling skills, and client approach
• Implement incentive schemes aligned with business priorities and monitor their effectiveness
• Ensure continuous improvement of retail standards and customer experience

6. Performance Monitoring & Reporting

• Establish relevant dashboards and performance tracking tools at boutique, market and regional levels
• Analyze sales, stock, and client data to drive decision-making
• Provide regular business insights and recommendations to senior management

7. Cross-Functional Collaboration

• Success in the position will rely on strong collaboration with:
• Regional Maison teams in charge of Clienteling, Merchandising, Business Performance, Retail Marketing and Events
• Europe & Country Richemont Group functions in charge of last-mile logistics and transfers, security, IT, Finance.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Master’s degree (Business School or equivalent)
• Minimum 10 years of experience in retail, including leadership roles, ideally in luxury
• Strong commercial acumen with a proven track record of driving performance
• Experience in international environments and multi-market management
• Strong analytical, organizational, and decision-making skills
• Hands-on mindset with the ability to operate both strategically and operationally
• Excellent leadership and coaching capabilities
• Strong interpersonal and communication skills
• Client-centric mindset with sensitivity to high-end customer expectations

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.