Retail Business Analyst

CHEP; Antwerpen; On-site; EUR 40,000 - 65,000; Full time

Benefits offered by this job

STI Bonus Plan

Laptop

Hospital Insurance

Ambulant Plan

Group Insurance

Eco Vouchers

End Year Premium

40h Workweek

Annual Leave 20+12

Job summary

CHEP is seeking a Business Analyst Retail in Belgium. You will maintain KPI dashboards, translate retailer data into actionable reports, and collaborate with Sales, Supply Chain, and Finance to optimize processes and drive improvements.

You will work closely with field colleagues to identify trends and opportunities that strengthen account performance. The role emphasizes data-driven decision making, asset protection, and sustaining retailer relationships, with a focus on reporting automation

Qualifications

• Fluency in Dutch & English.
• First professional experience in a similar data/reporting role.
• Analytical, critical and curious.
• Proactive, independent and accurate.
• Strong communicator and a true team player.
• Affinity with data, reporting, deeper analyses, automation - using Analysis for Office, VBA, Power Query.
• Driven by continuous improvement.
• Result-oriented and able to explain complex matters clearly to all levels within the organisation.

Responsibilities

• Maintain a clear overview of control KPIs, identify trends, risks and opportunities with field colleagues.
• Translate data into clear reporting to support Retail decision‑making.
• Contribute to optimizing processes, data flows and working methods.
• Investigate initiatives that improve asset protection, productivity and retailer relationships.
• Analyse retailer operational data to produce insights for account performance and accuracy.
• Monitor account health and implement corrective actions with retailer account managers.
• Lead reconciliation and audit activities across retailer portfolios with data integrity and compliance.
• Prepare KPI and performance reports translating data into actionable insights.
• Collaborate with Sales, Supply Chain, Finance, IT to ensure seamless service delivery.

Skills

Fluency in Dutch & English

Analytical thinking

Proactive and independent

Strong communication

Team player

Tools

Analysis for Office

VBA

Power Query

Excel

Job description

CHEP is a global supply chain logistics business operating in more than 60 countries. Our purpose is to connect people with life’s essentials every day. Through our share and reuse model, we move more goods to more people in more places than any other organisation.

Turn data into action by uncovering insights that enhance retailer performance, improve customer experience, and support strategic decision-making. As Business Analyst Retail, you'll work across teams to solve challenges, streamline operations, and drive measurable impact for both customers and the business.

YOUR MISSION – WHAT WILL YOU DO?

• You maintain a clear helicopter view of our control KPIs, identify trends, risks and opportunities and work on these together with your field-based colleagues.
• You translate data, together with the reporting team and local stakeholders, into clear and usable reporting that helps our Retail department make strong decisions.
• You actively contribute within the Retail Office Team to optimizing processes, data flows and working methods.
• You investigate and support initiatives that contribute to better asset protection, higher productivity and stronger relationships with retailers.
• Analyse retailer operational data, including asset flows, stock deviations, and cycle times to produce insights that improve account performance and operational accuracy.
• Monitor account health by identifying emerging issues, implementing corrective actions, and ensuring timely resolution in partnership with retailer account managers.
• Lead reconciliation and audit activities across assigned retailer portfolios, ensuring data integrity, accurate reporting, and alignment with compliance requirements.
• Prepare and communicate KPI and performance reports, translating data into insights that support customer decision‑making and enhance account transparency.
• Partner with cross‑functional teams (e.g., Sales, Supply Chain, Finance, IT) to coordinate seamless service delivery and support execution of retailer account strategies.

WHAT WE ARE LOOKING FOR

• Fluency in Dutch & English
• First professional experience in a similar data/ reporting related role
• Analytical, critical and curious
• Proactive, independent and accurate
• Strong communicator and a true team player
• Affinity with data, reporting, deeper analyses, automation - using, among others, Analysis for Office, VBA, Power Query
• Driven by continuous improvement
• Result-oriented and able to explain complex matters clearly to all levels within the organisation
• Business insight and interest in technological trends

WHAT WE OFFER

• STI Bonus Plan
• Laptop
• Hospital Insurance fully paid by CHEP for employee and it’s family
• Ambulant plan with option to add family members
• Group Insurance
• Eco Vouchers – 250€ per year – pro rated months worked at CHEP in that year
• End Year premium
• Workweek of 40 hours per week –
• 20 days of annual leave + 12 ADV days (1day per worked month)