Remote ServiceNow CSM Specialist for NATO

Spektrum; Eigenbrakel; On-site; EUR 90,000 - 130,000; Full time

Job summary

Spektrum is seeking an experienced ServiceNow specialist to support NATO NCIA initiatives and the Tier 1 ecosystem. The role focuses on CIS-CSM configuration, incident resolution, and ongoing platform health in a security‑driven environment.

The ideal candidate holds CIS-CSM and CSA certifications, excels in documenting processes, and can work remotely from a NATO member country while meeting Brussels business hours and travel requirements.

Qualifications

• Current ServiceNow CIS-CSM and CSA certifications.
• Hands-on experience configuring ServiceNow CSM.
• Experience administering ServiceNow environments (monitoring, patching, maintenance).

Responsibilities

• Provide L3 functional and technical CSM support, including incident resolution and root-cause analysis.
• Assess, configure, test and deploy approved CSM enhancements and fixes.
• Perform proactive platform health checks covering logs, transaction performance, scheduled jobs, integrations and system errors.
• Carry out housekeeping, storage management, configuration maintenance and reference-data updates.
• Maintain production and non-production environments, investigating performance, stability and data-integrity issues.
• Review ServiceNow security advisories, known errors and technical updates; assess and apply relevant patches and hotfixes through approved change processes.
• Support annual major upgrades, including testing and post-deployment validation.
• Maintain accurate support records and technical documentation, and transfer knowledge to NCIA support teams.

Skills

ServiceNow CIS-CSM

CSA certification

CSM configuration

Incident resolution

English communication

Job description

Spektrum is seeking an experienced ServiceNow specialist to support NATO NCIA initiatives and the Tier 1 ecosystem. The role focuses on CIS-CSM configuration, incident resolution, and ongoing platform health in a security‑driven environment.

The ideal candidate holds CIS-CSM and CSA certifications, excels in documenting processes, and can work remotely from a NATO member country while meeting Brussels business hours and travel requirements.