Remote ServiceNow Architect - NATO Programs & Travel
Spektrum
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Job summary
Spektrum is expanding its team to support NATO’s NCIA, focusing on ServiceNow architecture for SPM and CSM modules. The role involves upgrades, incident investigations, and guiding technical decisions to ensure secure, high-performance platforms.
Remote delivery from NATO member countries is expected, with Brussels-based meetings bi-monthly and periodic travel to NATO sites. English proficiency and security clearance are required.
Qualifications
- Current ServiceNow CTA and CSA certifications.
- Experience designing, maintaining and upgrading enterprise ServiceNow platforms.
- Ability to assess the impact of changes on configurations, integrations, data, security and performance.
- Strong troubleshooting, stakeholder communication and technical documentation skills.
Responsibilities
- Provide architectural direction across the SPM and CSM modules, including customisations and integrations.
- Plan and coordinate at least one major ServiceNow version upgrade annually, with testing and deployment.
- Lead complex incident investigations, identify root causes, coordinate escalations to ServiceNow Support.
- Review proposed enhancements, assess risks and guide implementation decisions.
- Advise NCIA on platform performance, security and governance.
- Coordinate technical priorities and contribute to monthly service performance and risk reporting.
- Attend in-person service review meetings in Brussels every two months.
Skills
Tools
Job description
Spektrum is expanding its team to support NATO’s NCIA, focusing on ServiceNow architecture for SPM and CSM modules. The role involves upgrades, incident investigations, and guiding technical decisions to ensure secure, high-performance platforms.
Remote delivery from NATO member countries is expected, with Brussels-based meetings bi-monthly and periodic travel to NATO sites. English proficiency and security clearance are required.
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