Remote Onboarding & Adoption Lead - SaaS Logistics

Qargo TMS; Oost-Vlaanderen; A distancia; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Ownership and impact

Grow with Qargo

Flexible working environment

Descripción de la vacante

Qargo is seeking a Customer Onboarding Manager to guide transport companies through the onboarding journey to Qargo, ensuring a smooth transition, strong user adoption, and measurable impact on daily operations. You will act as the trusted advisor, bridging customers and internal teams, configuring the platform, and delivering hands-on training so clients can work confidently from day one.

This remote Belgium role requires initiative, excellent communication with technical and non-technical

Formación

• Operational background in transport or logistics.
• Experience implementing complex SaaS solutions.
• Self-starting, initiative-driven.
• Strong communication with technical and non-technical audiences.
• Willingness to travel within Belgium.

Responsabilidades

• Guide our customers (transport companies) through the onboarding journey of Qargo, from kick-off and process analysis to go-live and aftercare.
• Analyse their current way of working, fe. planning, order entry and invoicing workflows, and translate these into an efficient Qargo setup.
• Configure the platform and deliver hands-on training to our customers so they can confidently work in Qargo from day one.
• Act as the main point of contact during implementation. Check in regularly to ensure satisfaction, a smooth transition and strong adoption of the platform.
• Support pre-sales by analysing potential client needs and providing technical input during demos.
• Capture insights and improvement opportunities, and collaborate closely with Sales, Product and Engineering to continuously optimise our solution.
• Travel regularly across the country to meet customers.

Conocimientos

Transport/logistics experience

SaaS implementation

Self-starter

Communication skills

Customer focus

Proactive and organised

Multilingual (Dutch, Italian, English)

Driver's license

Descripción del empleo

Qargo is seeking a Customer Onboarding Manager to guide transport companies through the onboarding journey to Qargo, ensuring a smooth transition, strong user adoption, and measurable impact on daily operations. You will act as the trusted advisor, bridging customers and internal teams, configuring the platform, and delivering hands-on training so clients can work confidently from day one.

This remote Belgium role requires initiative, excellent communication with technical and non-technical