Remote Field Service & Diagnostics Specialist

Danaher Corporation; Vlaams-Brabant; Remote; EUR 60,000 - 90,000; Full time

Job summary

Cepheid, a Danaher operating company, is seeking a Field Service Application Specialist to enable successful deployments and training across Belgium. You will collaborate with Sales and Connectivity teams to implement Cepheid solutions and ensure customer satisfaction.

The role requires strong technical knowledge, customer-facing experience, and the ability to travel and operate on-site regularly. A biomedical background and fluency in English and French are essential.

Qualifications

• Bachelor’s degree in biomedical science or related field; MSc/PhD advantageous.
• Fluent in English and French.
• Experience with healthcare customers.
• Proven history of customer training.
• Knowledge of the diagnostics market.
• Must be able to lift/move equipment up to 30lb/13.6 kg.
• Around 80% on-site with customers.
• Valid driver's license and clean MVR.

Responsibilities

• Develop account strategies with Sales to grow Cepheid business and plan implementations.
• Lead system installations and training for GX16 and Infinity systems.
• Provide on-site technical support and connectivity expansion.
• Troubleshoot and perform preventive maintenance; manage spare parts as needed.
• Support Sales with technical guidance to expand user base and loyalty.
• Deliver site monitoring and operator training on system operation.

Skills

English (fluent)

French (basic)

Customer training

Diagnostics knowledge

On-site service

Driver's license

Willing to travel

Physical ability 30lb

Education

Bachelor's in biomedical science

MSc or PhD (advantage)

Tools

GX16 system

Infinity system

Job description

Cepheid, a Danaher operating company, is seeking a Field Service Application Specialist to enable successful deployments and training across Belgium. You will collaborate with Sales and Connectivity teams to implement Cepheid solutions and ensure customer satisfaction.

The role requires strong technical knowledge, customer-facing experience, and the ability to travel and operate on-site regularly. A biomedical background and fluency in English and French are essential.