Remote Field Service & Diagnostics Specialist

Cepheid; Antwerpen; Remote; EUR 65,000 - 90,000; Full time

Job summary

Cepheid, a Danaher operating company, is hiring a Field Service Application Specialist to identify opportunities, deliver training, and lead system installations across Belgium for Cepheid diagnostics systems. You will collaborate with Sales, Connectivity teams, and Field Application Engineers to ensure successful deployments and customer satisfaction.

The role requires strong customer-facing skills, a background in biomedical science, and fluency in English and French, with remote work

Qualifications

• Bachelor's degree in biomedical science or related field with experience in laboratory medicine.
• Postgraduate MSc or PhD level is an advantage.
• Fluent in English and French.
• Experience working with healthcare customers.
• Proven history of customer training.
• Knowledge of the diagnostics market.

Responsibilities

• Develop account strategies with Sales Representatives to grow Cepheid business and drive customer satisfaction.
• Plan implementation with customers and cross-functional teams to ensure timely go-live and contract revenue recognition.
• Lead system installations and coordinate with TM, Sales, and Support for successful deployments.
• Provide ongoing on-site support, troubleshooting, and connectivity enhancements.
• Manage spare parts and inventory for Cepheid systems and related components.
• Deliver technical training to customers and monitor site performance and software updates.

Skills

Fluent in English and French

Healthcare customer experience

Customer training history

Diagnostics market knowledge

Education

Bachelor's degree in biomedical science or related scientific degree

MSc or PhD (advantage)

Job description

Cepheid, a Danaher operating company, is hiring a Field Service Application Specialist to identify opportunities, deliver training, and lead system installations across Belgium for Cepheid diagnostics systems. You will collaborate with Sales, Connectivity teams, and Field Application Engineers to ensure successful deployments and customer satisfaction.

The role requires strong customer-facing skills, a background in biomedical science, and fluency in English and French, with remote work