Remote Field Service & Diagnostics Specialist

Cepheid; Diegem; Remote; EUR 60,000 - 90,000; Full time

Job summary

Cepheid, a Danaher operating company, seeks a Field Service Application Specialist to drive on-site deployments, training and connectivity expansion across Belgium. You will collaborate with Sales, CS and TM to ensure successful go-lives of GX16 and Infinity systems, while delivering expert remote support and ensuring customer satisfaction.

This role requires travel up to 80%, fluent English and French, and a biomedical science background.

Qualifications

• Bachelor's degree in biomedical science or related field; MSc/PhD is a plus.
• Fluent in English and French.
• Experience working with healthcare customers.
• Proven history of customer training.
• Knowledge of the diagnostics market.

Responsibilities

• Develop account strategies with Sales to grow Cepheid business and partnerships.
• Lead system installations and on-site support with customers.
• Provide ongoing training and ensure successful deployments and go-lives.
• Coordinate with TM, CS, Connectivity Team and Sales for implementations and support.
• Manage spare parts, connectivity enhancements and post-launch service.

Skills

English fluency

French language

Healthcare customer experience

Customer training

Diagnostics knowledge

Education

Bachelor's in biomedical science

Tools

GX16 systems

Infinity systems

Job description

Cepheid, a Danaher operating company, seeks a Field Service Application Specialist to drive on-site deployments, training and connectivity expansion across Belgium. You will collaborate with Sales, CS and TM to ensure successful go-lives of GX16 and Infinity systems, while delivering expert remote support and ensuring customer satisfaction.

This role requires travel up to 80%, fluent English and French, and a biomedical science background.