Remote Field Service Applications Specialist – Diagnostics

Danaher Corporation; Tienen; Remote; EUR 55,000 - 85,000; Full time

Benefits offered by this job

Remote work eligibility

Health benefits

Job summary

Cepheid, a Danaher operating company, seeks a Field Service Application Specialist to train, install, and support diagnostic systems across Belgium. You will collaborate with Sales, Connectivity experts, and Engineering to plan deployments, ensure successful go-lives, and deliver on-site support in a high-impact healthcare environment.

The role focuses on customer training, system configurations, and field service excellence, with about 80% on-site travel and a preference for candidates fluent

Qualifications

• Bachelor’s degree in biomedical science or related field, with laboratory medicine experience.
• Fluent in English and French; strong communication with healthcare customers.
• Proven history of customer training and hands-on technical support.
• Experience with diagnostic systems and field service in healthcare settings is a plus.
• Must have a valid driver’s license and be willing to travel 80% on-site.

Responsibilities

• Jointly develop account strategies with Sales Representatives and lead implementation to ensure customer satisfaction.
• Conduct pre-installation site assessments and support installation of GX16 and Infinity systems with logistics and TM teams.
• Provide ongoing support during evaluation/validation, manage hardware/software updates, and connectivity enhancements.
• Carry out reactive repairs, troubleshooting, preventive maintenance, and relocations with cross-functional coordination.
• Support sales by delivering technical assistance to expand user base of diagnostic products and train sites.
• Monitor sites and deliver training on system operation, software, reagents, and connectivity.

Skills

English

French

Customer training

Technical support

Education

Bachelor's degree in biomedical science

MSc/PhD advantageous

Tools

GX16 systems

Infinity systems

Job description

Cepheid, a Danaher operating company, seeks a Field Service Application Specialist to train, install, and support diagnostic systems across Belgium. You will collaborate with Sales, Connectivity experts, and Engineering to plan deployments, ensure successful go-lives, and deliver on-site support in a high-impact healthcare environment.

The role focuses on customer training, system configurations, and field service excellence, with about 80% on-site travel and a preference for candidates fluent