Care Expert

Alan; Brussel Hoofdstad; Remoto; EUR 38.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Generous equity packages

Flexible Office

All the tools you need

Flexible vacation policy and hours

Healthcare insurance

Learning & Training opportunities

Coaching culture

Parental leave

Descrizione del lavoro

Alan is hiring a User Care Expert to respond to members via chat, email and phone while delivering exceptional service and clear health-related guidance.

You will grow with a fast-moving health tech team, helping improve processes, tools, and the member experience across Europe. Emphasis on empathy, teamwork, and customer-first mindset is essential.

Competenze

• 2+ years in customer-support roles, or related fields.
• Based in Belgium or France.
• Native Dutch speaker and fluent in English.
• Passion for helping members and solving problems.
• Comfortable with computers and technology.
• Empathetic mindset with entrepreneurial spirit.

Mansioni

• Handle member requests via chat, email and phone with transparent, accurate, and helpful communication.
• Contribute to process and product improvements by analyzing issues and suggesting solutions.
• Learn and grow within a fast-growing team, collaborating with care and product teams.

Conoscenze

Customer support

Communication

Empathy

Tech-savvy

Strumenti

CRM software

Descrizione del lavoro

Alan is building a vertically integrated health partner that unites insurance and smart healthcare delivery into one seamless system. Our vision is to make prevention the new norm of care for all.

Our mission: Help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.By connecting all aspects of care (private, public, and direct to consumer) we create the most member-centric healthcare experience, reducing claims costs while generating new monetization opportunities.

We partner with tens of thousands of companies across France, Spain, Belgium, and Canada, serving over a million members.

How we work: our Leadership Principles

• Mission is the Boss — We think long-term and are methodical optimists who take risks, seeking our mission's success above all else.
• Distributed Ownership — Accountable enlightened despots: everyone owns their decisions and results.
• Radical Transparency — All information is accessible and written-first, so everyone can make the best decisions asynchronously.
• Always Growing — Direct, positive, and caring feedback, combined with self-growth ownership.

Taking care of our clients is at the heart of our business. Our User Care Experts are on the frontline to answer our members (via chat, email and phone), solve their problems and offer an amazing customer experience.

• Helping our members - Your first mission will be to deal with our members' requests in a meaningful, delightful and timely manner. Your goal is to be transparent, accurate, clear and helpful to our members. After all, we are dealing with a crucial subject — their health — and we are committed to offering them exceptional service.
• Improving Alan - As a User Care Expert, you’ll also have the opportunity to work on projects next to answering our members. The focus of these projects depends on your interest and background. We expect you to help us implement better processes and tools, and to contribute to improving our product. This will involve analyzing what you see, identifying areas for improvement and making suggestions on what we can do better.
• Grow and learn - At Alan, we are dedicated to learn as much as we can. It's not every day that you can join a fast-growing company, tackling an obsolete sector by putting the member at the heart of it all. You will become an expert in healthcare and insurance, and help new members of the great healthcare team.
• Pioneering - The care team today is still relatively small. However, we have bold ambitions and are growing quickly. You will be involved in building, nurturing and enhancing our care team on a daily basis.

You will be a good fit for the role if you:

• Have 2+ years of experience in: a customer-support role; or education; or communication
• Are based in France or Belgium
• Are a native Dutch speaker (and speak English)
• Have a passion for caring for members, and solving their problems
• Are comfortable with computers and technology in general
• Have a very empathetic mindset
• Are motivated and entrepreneurial
• Have an enthusiasm for teamwork, learning and teaching
• Bonus points if you know how the Belgian healthcare system works — we will teach you if you don’t.

Everything else you know is a plus! We want our team to be made up of a diversity of experiences and backgrounds.

Do you want to get a glimpse of the team? Hear Eva or Jules' testimonials

Good to know:

• For this opportunity, we are aiming to hire full time and within the A1-B1 level range (check our salary grid here)
• Insurance is a regulated profession and requires all agents in contact with the public to pass a basic insurance knowledge test within their first year of exercise (some exemptions apply). This exam is covered by Alan ; reach out to us to know more!

At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time withco-workers.

Therefore, we offer:

• Fair rewards. Generous equity packages complement your base salary.
• Flexible Office. Amazing office space at our HQ in Paris, sponsored co-working hubs in Ghent Brussels or Antwerp or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest.
• All the tools you need. Top of the range equipment: MacBook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.
• Flexible vacation policy and flexible working hours. Organize your time as you wish.
• Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only).
• Transport. You can use your own inspiration based on the Green mobility budget (for Senior level Alaners).
• Learning & Training opportunities. A highly flexible Training policy, free books and budget to attend and speak at conferences if the opportunity arises.
• Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture.
• Parental leave. Extended parental leave for all new parents.

Important note: we hire people, not roles.

If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.

If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?

Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application!

Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.