Quality Assurance Officer

Triodos; Brussel Hoofdstad; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Meal & ecovoucher

Group & hospitalization insurance

100% reimbursement of commuting costs

Company bicycle

Flexible working hours

Work from home

32 days annual leave

Education and training opportunities

Job summary

Triodos Bank Belgium is seeking a Quality Assurance Officer for KYC & Financial Crime to build and run our QA framework, primarily for the Belgium office.

You will conduct risk-based QA across CDD, sanctions, monitoring and fraud, report non-compliance, train staff, and collaborate with local units to strengthen compliance for the Belgian sector.

Qualifications

• Bachelor's or master's degree in law, criminology, business economics or equivalent experience.
• Extensive knowledge and experience in KYC and financial crime.
• Experience in providing training, coaching and feedback to improve quality standards.

Responsibilities

• Autonomously perform QA activities covering all financial crime processes, with emphasis on CDD, Sanctions, Customer Activity Monitoring and Fraud.
• Identify in a risk-based manner non-compliance with KYC policies and report/elevate issues.
• Engage with local KYC&FC Operating Unit to share cases and knowledge.
• Communicate findings to stakeholders such as KYC&FC Operating Units and Compliance.
• Propose improvements to processes and policies to maintain regulatory compliance.
• Support identification and evaluation of risks and issues.
• Assist team leader in preparing reports for risk forums and committees in Belgian context.

Skills

KYC & Financial Crime knowledge

ACAMS qualification

Training & coaching

Data collection & MI

Excellent English

French & Dutch language skills

Customer focus

Education

Bachelor's or Master's in law / criminology / business economics

Job description

Follow your heart. Use your head.

Money always puts something in motion. At Triodos Bank, with around 1,800 employees, we make money work for positive social change. Inspired by this mission, we have been financing companies, organisations and projects striving for positive social, environmental and cultural change for almost 40 years. We are enabled to do so by savers and investors who want to contribute to a fair, sustainable and humane society. We invest only in the real economy and do not deal in complex financial products. We also make it a point to know all sustainable entrepreneurs who choose to bank with us.

People make the difference: we are well aware of that at Triodos Bank. Together, we actively contribute to a sustainable society, and of course this starts with our co-workers. Several regular moments of reflection and our systematic focus on personal development help ensure that together we can make that difference. We keep each other on our toes and are all committed to Triodos Bank's mission.

In the KYC&FC department at our Head Office within the team Quality and Effectiveness, we are looking for a professional who enjoys the challenge:

Quality Assurance Officer KYC & Financial Crime

How you will make a difference

You will help us 'finance change to change finance', by developing, improving, implementing and executing our KYC & Financial Crime Quality Assurance Framework. For the team, we are looking for someone to carry out the work mainly for our office in Belgium, among others.

In this role, you will:

• Autonomously perform quality assurance activities covering all financial crime processes, with an emphasis on CDD, Sanctions, Customer Activity Monitoring and Fraud.
• Identify in a risk-based manner, instances of non-compliance with KYC policies and procedures and report these and elevate issues as necessary.
• Regularly Engage with the local KYC&FC Operating Unit to constructively share cases, dilemmas, and knowledge
• Ensure that findings are communicated in a supportive manner, considering development needs and ensuring that findings are communicated to all relevant stakeholders such as the KYC&FC Operating Units and Compliance.
• Contribute to proposals for improvements to existing processes and policies to ensure Triodos Bank remains compliant with legal and regulatory requirements and identify gaps in non-compliance where necessary.
• Perform delegated activities to support the identification and evaluation of risks, issues.
• Support the team leader in collecting, preparing, analysing and finalising reports for submission to relevant risk forums and committees with a focus on topics of specific interest to the Belgian sector.

What do you bring?

Your unique potential and your values are most important to us. We seek people who are self-aware and think holistically, always aware of their impact on society, the environment and the economy.

To be successful in this role, you must have:

• A bachelor's or master's degree, preferably in law, criminology, business economics or equivalent experience.
• Extensive knowledge and experience in KYC and financial crime.
• Experience in providing training, coaching and feedback with a track record of improving quality standards within an operational environment.
• Skilled in collecting and using management information data.
• ACAMS qualification (or similar body) related to financial crime or willingness to complete it within the first 12 months of your position.
• A passion for crime fighting and a strong customer focus.
• Excellent oral and written communication skills.
• Speaking and writing French is preferred in addition to Dutch
• Excellent proficiency in English
• Demonstrable affinity with Triodos Bank's mission and values.

You want to make an impact

Impact on society is priority number one, both for us as a bank and for you as Quality Assurance Officer. The fact that Triodos also offers attractive and fair terms of employment is a nice bonus. This includes:

• find a sense of meaning in your work
• create positive energy and impact with your colleagues
• build mutual trust and respect in working relationships
• find satisfaction on a professional and personal level

And, of course, a good salary and nice working conditions (based on Belgian legislation):

• An annual salary between €54.803 and €75.354 based on a 37 hours workweek
• an attractive salary package (meal & ecovoucher; group & hospitalization insurance;100% reimbursement of commuting costs;Company bicycle )
• flexible working hours and the opportunity to work from home
• 32 days of paid annual leave
• a range of education and training opportunities

Everyone is welcome with us. Our culture is based on values that put both society and the individual at the center. We are committed to equality and diversity and we value everyone's perspective. We strive to create an environment where all employees and our wider community feel safe and engaged.

The closing date for your cover letter is:10 August 2026

If the position interests you but you still have questions, please contact us: [e-mail].