Product Analyst

Qargo TMS; Oost-Vlaanderen; On-site; EUR 42,000 - 64,000; Full time

Job summary

Jobtailor is seeking a Product Owner for our Transport Management System to own a functional domain end-to-end. You will collaborate with customers to uncover underlying problems and design scalable solutions.

You will spot patterns for reusable designs, prioritise features against short-, mid-, and long-term goals, and work with engineering, sales and customer success to deliver impact.

Qualifications

• 2+ years of experience in a product-related function.
• Ability to rapidly learn a wide range of product functionalities and customer needs.
• UX-focused product experience that minimizes training.
• Strong prioritization balancing large initiatives with day-to-day maintenance.
• Clear communication with both technical and non-technical audiences.
• Customer-obsessed with a systems mindset; translate problems into scalable solutions.
• Attention to detail and deep problem understanding.
• Fluent in English; Dutch is a plus.

Responsibilities

• Own end-to-end product domains within our Transport Management System.
• Talk to customers to understand workflows and uncover underlying problems.
• Spot patterns for reusable solutions over one-off fixes.
• Prioritize feedback against short-, mid-, and long-term goals with a broader impact perspective.
• Collaborate with engineering, sales and customer success to design and build solutions.
• Communicate new product releases internally and externally.

Skills

Product ownership

UX-focused design

Prioritization

Communication skills

Customer empathy

Attention to detail

Impact orientation

Fluent English

Dutch (nice to have)

Job description

Responsibilities

• Be part of a team of product owners, each owning a functional domain within our Transport Management System, and take end-to-end ownership of yours
• Talk to customers continuously to understand their workflows and dig past the feature they ask for to the underlying problem
• Spot patterns so one well-designed solution serves many, rather than a custom fix per customer
• Partner with support, onboarding and sales to collect feedback and feature requests, then prioritise them against the short, mid and long-term goals of the product, always asking whether a request is a symptom of a broader problem worth solving once
• Work closely with our engineering, sales and customer success/support to design, prototype and build with the best solutions for our customers
• Manage the internal and external communication of new product releases

Requirements

• 2+ years of experience in a product related function
• Master complexity: you can quickly learn a wide range of product functionalities and understand the needs of our diverse customer base, particularly in industries like logistics or transport
• Product experience with a UX background: you care about building user-friendly solutions that solve customer problems without requiring training
• Prioritization: you can balance large and small scale initiatives against the day to day maintenance and bug fixes
• Communication: you’re able to communicate clearly with technical and non-technical audiences alike, you are humble when sharing ideas with everyone on the team
• Customer obsessed with a systems mindset: our customers are non-technical and don’t have time for training or manuals. You stay close to them and take their problems seriously, but you don’t take their proposed solutions at face value
• Attention to detail: you are inquisitive and want to dive deep into any problem and understand the underlying mechanics.
• Impact focus: you have a strong desire to see your work result in changes across our company, leading to significant business impact
• You're fluent in English. Dutch is a plus.