Product Analyst

Qargo; Oost-Vlaanderen; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary package with great

Responsibility and impact

Grow with us

Green office near Ghent

Job summary

Qargo is hiring a Product Analyst in Ghent to turn customer insights into a clear product direction for our transport management platform. You will work at the intersection of product, tech, and customer success, collaborating with the CEO and product team to simplify complex logistics workflows and deliver value to users.

You will engage with customers to understand workflows, translate problems into smart solutions, and partner with engineers, design, and customer-facing teams to ensure

Qualifications

• 2+ years experience in a product-related function.
• Ability to master complex product functionalities and customer needs, esp. logistics.
• Product experience with a UX background and user-friendly design.
• Strong prioritization balancing scope and maintenance.
• Clear communicator to technical and non-technical audiences.
• Customer-obsessed with a systems mindset; seeks recurring problems.
• Attention to detail and analytical mindset.
• Impact-focused; aims for measurable business outcomes.
• Fluent in English; Dutch is a plus.

Responsibilities

• Be part of a team of product owners, owning a domain and end-to-end ownership.
• Talk to customers continuously to understand workflows and underlying problems.
• Partner with support, onboarding and sales to collect feedback and prioritise against goals.
• Work with engineering, sales and customer success to design, prototype and build solutions.
• Manage internal and external communication of new product releases.

Skills

2+ years experience

Master complexity

UX background

Prioritization

Communication

Customer focus

Attention to detail

Impact focus

English fluent

Dutch a plus

Job description

About Qargo

Qargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London, Ghent (Belgium) and Chicago rapidly expanding across Europe and the US. The platform is an ‘all-in-one system’, handling everything from initial order entry to final invoicing. It optimises planning and has a built-in AI feature that automates lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability.

We’re looking for a Product Analyst to join our team in Ghent. If you’re looking for a role with responsibility, ownership, and the opportunity to make a real impact, this could be the perfect fit for you.

About the role

As a Product Analyst at Qargo, you’ll sit at the intersection of product, technology, and customer success. Your mission will be to turn customer insights and business priorities into a clear, actionable product direction. You’ll work closely with our CEO and the product team to shape the direction of our Transport Management System, ensuring it continues to simplify complex logistics workflows and deliver real value to our users.

This is not a “behind-the-desk” analytical role. You’ll spend time understanding how transport companies operate, talking to users, and translating their underlying problems into smart, user-friendly solutions. You’ll collaborate daily with our engineers, designers, and customer-facing teams to make sure every new feature is built with purpose and impact.

Key Responsibilities

• Be part of a team of product owners, each owning a functional domain within our Transport Management System, and take end-to-end ownership of yours.

• Talk to customers continuously to understand their workflows and dig past the feature they ask for to the underlying problem. Spot patterns so one well-designed solution serves many, rather than a custom fix per customer.

• Partner with support, onboarding and sales to collect feedback and feature requests, then prioritise them against the short, mid and long term goals of the product, always asking whether a request is a symptom of a broader problem worth solving once.

• Work closely with our engineering, sales and customer success/support to design, prototype and build with the best solutions for our customers.

• Manage the internal and external communication of new product releases.

Skills and Experience

• You have 2+ years of experience in a product related function.

• Master complexity: you can quickly learn a wide range of product functionalities and understand the needs of our diverse customer base, particularly in industries like logistics or transport.

• Product experience with a UX background: you care about building user friendly solutions that solve customer problems without requiring training.

• Prioritization: you can balance large and small scale initiatives against the day to day maintenance and bug fixes.

• Communication: you’re able to communicate clearly with technical and non-technical audiences alike, you are humble when sharing ideas with everyone on the team.

• Customer obsessed with a systems mindset: our customers are non-technical and don’t have time for training or manuals. You stay close to them and take their problems seriously, but you don’t take their proposed solutions at face value. You look for the recurring problem behind individual requests, so one well-designed solution can serve many.

• Attention to detail: you are inquisitive and want to dive deep into any problem and understand the underlying mechanics.

• Impact focus: you have a strong desire to see your work result in changes across our company, leading to significant business impact.

• You're fluent in English. Dutch is a plus.

What we offer

• A competitive salary package with great benefits.

• A role with a lot of responsibility, ownership and impact.

• The possibility to grow with us and make your ambitions come true.

• A green office just outside of the Ghent city centre.