Process & Data Analyst

Metagenics, Inc.; Brussel Hoofdstad; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Metagenics, Inc. in Belgium is seeking a Process & Data Analyst to improve operational processes using data-driven insights.

The role focuses on analyzing business processes, identifying inefficiencies, transforming data into actionable intelligence and supporting strategic initiatives across the organization. You will partner with business owners to document, measure and continuously improve workflows, build dashboards, and establish governance with clear owners and KPIs.

Qualifications

• Experience as a process analyst focusing on data-driven improvements.
• Ability to translate data insights into optimization opportunities.
• Strong collaboration with cross-functional teams to drive service performance.

Responsabilités

• Document and validate existing processes and data flows with business owners.
• Map end-to-end processes using standardized formats and data indicators.
• Develop governance and measurement for process ownership and performance.
• Coach owners and coordinate data requests and improvement initiatives.

Connaissances

Process analysis

Data analysis

Stakeholder collaboration

Documentation

Description du poste

We are building an independent ATM‑network offering qualitative cash services to all individuals and merchants in Belgium. Our mission is to ensure access to cash in the long term, in a "less cash" society. To support our expanding business, we are looking for a Process & Data Analyst to join our team.

Your role

As an experienced, detail-oriented process analyst with strong analytical skills and curiosity you will support the continuous improvement of our operational processes through data-driven insights. You will play a key role in analysing business processes, identifying inefficiencies, transforming data into actionable intelligence, and supporting strategic initiatives across the organization.

What will you do

Process documentation

• Work closely with business owners and subject matter experts to capture, structure and validate existing processes, procedures and related data flows.
• Map end-to-end operational processes using standardized formats, tools and data-driven process indicators.
• Analyse process data to identify gaps, overlaps, bottlenecks and critical dependencies between teams.
• Translate data insights into opportunities for optimization, efficiency gains, risk reduction and improved service performance.

Process structure & methodology

• Develop and maintain a company-wide process management framework, including standards, templates, versioning rules and data quality requirements.
• Define governance principles ensuring each process has a clear owner and measurable performance indicators.
• Introduce methods and tools for process lifecycle management, supported by reporting, dashboards and continuous improvement metrics.

Support & coaching

• Train and coach process owners and experts to document, measure and maintain their processes based on reliable data.
• Review process updates for structure, consistency, data quality and alignment with best practices.
• Act as the central coordination point for process-related inquiries, data requests and improvement initiatives.

Continuous improvement

• Support root cause analyses and optimization initiatives using process data, trend analysis and performance insights.
• Define, monitor and report on key performance indicators (KPIs) to track process adherence, efficiency, quality and risk exposure.