Order Execution Specialist - DACH (German/English)

Victaulic; Nazareth; Sur place; EUR 42 000 - 65 000; Plein temps

Résumé du poste

Victaulic in Belgium is seeking an Operational Specialist to ensure smooth and accurate order processing while managing regional complexities in the DACH region. You will drive precision workflows and alignment across departments to fulfill customer requirements end-to-end.

The role includes handling inquiries, monitoring backorders, updating customers on lead times, maintaining master data, and supporting the Customer Care team to maximize satisfaction and company profitability.

Qualifications

• Bachelor degree or equivalent experience.
• Strong knowledge of order processing workflows.
• Experience with ERP systems and documentation management.
• Analytical mindset and problem-solving capabilities.
• High attention to detail.
• Ability to multitask and prioritize.
• Languages: German and English.

Responsabilités

• Handle all order-related inquiries and execute end-to-end order processing activities, including order entry, validation, confirmation, and follow-up, to ensure timely, accurate, and efficient fulfillment of customer requirements.
• Monitor and manage backorders, delivery delays, and order status updates, ensuring pro-active and timely follow-up and accurate customer notifications on lead times and delivery constraints.
• Responsible for analyzing and resolving customer requests, inquiries or problems by utilizing established procedures.
• Identify and report all instances of customer order-related problems and potential system deficiencies that are not immediately resolved to Supervisor, Manager and/or Sales Management.
• Maintain relevant customer master data and related documentation as per established procedures and policies
• Responsible for ensuring customer satisfaction and company profitability by consistently adhering to policies and procedures established by Customer Care and the organization
• Assist in various tasks, projects and responsibilities assigned by a Customer Care Supervisor or Manager

Connaissances

Order processing workflows

ERP systems

Documentation management

Analytical mindset

Attention to detail

Multitask

German & English

Formation

Bachelor degree or equivalent experience

Outils

ERP systems

Description du poste

Victaulic in Belgium is seeking an Operational Specialist to ensure smooth and accurate order processing while managing regional complexities in the DACH region. You will drive precision workflows and alignment across departments to fulfill customer requirements end-to-end.

The role includes handling inquiries, monitoring backorders, updating customers on lead times, maintaining master data, and supporting the Customer Care team to maximize satisfaction and company profitability.