Operations Manager - Belgium

Ovrsea Inc.

Antwerpen

On-site

EUR 70,000 - 90,000

Full time

3 days ago

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Job summary

OVRSEA is launching its first Operations Manager for Belgium to lead the setup of initial operations, onboard local partners, and build strong on-site operational expertise. You will coordinate with service providers and customers to ensure timely updates and issue resolution, while shaping the market entry strategy and national partnerships.

The role focuses on coordinating air, sea, and rail transport, pricing, invoicing, and strategic development to deliver exceptional customer experiences

Qualifications

Fluent Dutch language skills are required.
Excellent interpersonal communication for client interactions.
Ability to manage stress and multi-task under deadlines.
Strong organizational skills and rigor in account monitoring.
Demonstrates initiative and proactive problem solving.
Motivation to learn global transport and freight modalities.

Responsibilities

Carry out transportation operations for import/export across air, sea, road and rail.
Plan and price international transport, improving upstream processes for smoother operations and invoicing.
Manage invoicing and liaise with customers to explain quotation vs. billing differences.
Develop Belgium market capabilities: build partnerships, conduct market research, and define operational strategy.

Skills

Dutch fluency

Interpersonal skills

Stress management

Organizational skills

Initiative

Prospective planning

Job description

Our mission: to make international freight simpler and more sustainable through technology!

Founded in 2017, OVRSEA is a next-generation freight forwarder that uses technology to simplify and optimize international transport for businesses. We support 700+ companies across 60 countries in their international freight shipments.

In January 2026, OVRSEA merged with the Fatton Lyseo group. This large-scale operation comes amid profound geopolitical, commercial, and technological shifts. Our ambition is clear: to build, through organic and external growth, a unified, agile, and sustainable French leader in logistics, capable of addressing new challenges in logistics control, operational performance, and technological disruption.

This merger brings together, under a single group, cutting-edge tech expertise, well-established historical know-how, and a dense network of locations across strategic geographies - with over 1,000 employees, 61 offices in 14 countries, and 120,000 m² of warehouse space - serving demanding clients in the luxury, pharmaceutical, cosmetics, and food industries. Joining our teams means taking part in building an independent, high-performing, and innovative group.

Following this merger, we aim to open a new country: Belgium, in order to drive the group’s commercial and operational development in this market.

The Operations team

The Ops Team is at the heart of the OVRSEA customer experience: reactivity, excellence, pedagogy and customer awareness are the leitmotiv ! The Ops team is the main contact for our customers and acts as a link between all our service providers, who have been selected on the basis of quality of service, responsiveness and reliability.

What does it mean to be an Operations Manager at OVRSEA

The Operations Manager responds quickly and accurately to customers’ quote requests and works to improve the efficiency of pricing and procurement processes by optimizing tools and workflows.

They communicate with customers in real time throughout the shipment, providing updates on key milestones, anticipating constraints or risks, and proactively suggesting solutions when needed.

They are also in daily contact with selected service providers (typically four to five per import) including a foreign agent, shipping line, customs broker, and carrier, acting as the central point of coordination between all parties involved.

Once the shipment is completed, the Operations Manager is responsible for invoicing and closing the file.

For all these reasons, the Operations Manager plays a central role in OVRSEA’s activity and is a key pillar of the company’s success.

As part of this country launch, the first Operations Manager will play a key entrepreneurial role, leading the setup of our initial operations in Belgium, onboarding local partners, and building strong local operational expertise from the ground up.

Your role in the team

Transportation operations in large import or export (60%)

Accompanying a portfolio of customers
Carrying out air, sea, road and rail transport
Pro-active customer advice and problem solving

Operational planning and pricing of international transport (15%)

Response to customer requests for quotations : complete planning of international transport by sea, air and rail
Participation in the improvement loop between quotation, operations and invoicing : be able to step back and improve upstream to make operations run more smoothly and invoicing easier

Manage customer invoicing (10%)

Participation in the invoicing of transport files
Manage the contact with customers to explain the differences that may appear between the quotation and the billing

Development, structuring and strategy (15%)

Build and negotiate partnerships with local partners in Belgium
Strengthen the team’s local market knowledge through research and internal content creation
Define and implement the operational strategy for this new market

We're meant to work together if

You can speak and write Dutch fluently
You have excellent interpersonal skills, enjoy human contact, and want to bring real added value to your clients.
You know how to manage your stress : the days in Ops are exciting but intense. A lot of subjects are to be managed at the same time within defined deadlines
You demonstrate organizational skills and rigor in monitoring your accounts
You think solutions rather than problems, and you are able to take initiatives
You are highly motivated to discover the world of transportation and the modalities of air, sea and rail freight, even if this sector is still unknown to you

Why join OVRSEA?

The opportunity to join a fast growing company that has recently merged with two historic players in our - industry
Strong responsibilities as the first Operations Manager joining our new Belgian office
The chance to contribute to an ambitious build up project
A talented team sharing a strong common identity built on analytical thinking, high standards of execution, and a continuous willingness to learn
Regular team events including afterworks, team lunches, and culture sharing moments

Still not convinced ?

Discover our story, our product, our teams, and our commitments by visiting this Notion page and a short video. You will see how we bring this value to life every day through webinars, team rituals, cultural presentations, a structured onboarding process, and our training program, the Transport Academy, designed to help you discover, or rediscover, the exciting world of international transportation.

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