Operations Manager

HRConsul; Zeebrugge; Sur place; EUR 70 000 - 90 000; Plein temps

Résumé du poste

ICTS is seeking an Operations Manager to lead the operational teams across Belgium, the Netherlands and Poland. You will organise daily operations and rental planning in close cooperation with the workshops, ensuring fleet availability and proper inspections at handover and return.

You will drive professional customer service, accurate administration and follow-up of damage cases, while monitoring KPIs and implementing improvements.

Responsabilités

• Leading, coaching and supporting the operational teams in Belgium, the Netherlands and Poland.
• Organising and overseeing daily operations and rental planning in close cooperation with the workshops.
• Monitoring the availability and quality of the trailer fleet, including correct inspections at handover and return.
• Ensuring professional customer service, accurate administration and the proper follow-up of damage cases.
• Monitoring operational KPI’s, resolving bottlenecks and implementing improvements where needed.
• Promoting effective cooperation between operations, workshops and administration.

Description du poste

ICTS is the trusted partner for trailer rental, fleet maintenance and repairs, field services, and 24/6 roadside assistance. The company provides customers with a complete, worry-free solution for maintenance, servicing, breakdown support, and other on-road services. To strengthen its team, ICTS is looking for an Operations Manager.

Ready to take on responsibility within a growing international company? Then you might be the one that we are looking for!

JOB DESCRIPTION

• Leading, coaching and supporting the operational teams in Belgium, the Netherlands and Poland.
• Organising and overseeing daily operations and rental planning in close cooperation with the workshops.
• Monitoring the availability and quality of the trailer fleet, including correct inspections at handover and return.
• Ensuring professional customer service, accurate administration and the proper follow-up of damage cases.
• Monitoring operational KPI’s, resolving bottlenecks and implementing improvements where needed.
• Promoting effective cooperation between operations, workshops and administration.