Operational Excellence Manager Service

i4m; Brussel Hoofdstad; Hybrid; EUR 70,000 - 110,000; Full time

Job summary

i4m is seeking an experienced Operational Excellence Manager to strengthen its Grid Development organization. You will translate strategy into an operational plan, drive quarterly planning, define KPIs, and implement a continuous improvement framework across functions.

The role requires a Master’s degree and at least 4 years in operational excellence, with English fluency and knowledge of French or Dutch. The position is based in Brussels with 3 on-site days per week for a long-term consulting

Qualifications

• Master's degree in engineering or economics or equivalent experience.
• Minimum 4 years of experience in operational excellence.
• Strong focus on improvement and delivering tangible results.
• Fluent in English with French or Dutch knowledge and good understanding of the other language.

Responsibilities

• Translate the strategic roadmap into a structured operational excellence plan and support its execution.
• Drive the quarterly planning and resource alignment across teams.
• Define KPIs, create a monthly dashboard, and facilitate reporting based on data and insights.
• Design a document management approach with traceability and transparent reporting.
• Introduce and maintain a continuous improvement framework focused on processes, tools, and ways of working.
• Set up a center of excellence with guidelines, tools, and best practices and align PMO activities.
• Lead improvement projects from idea to implementation and ensure sustainable adoption.

Skills

KPIs

Dashboards

Power BI

Process optimization

Document management

Continuous improvement

Stakeholder management

Education

Master's degree in engineering/economics

Job description

Function

Our client is seeking an experienced Operational Excellence Manager to help shape and strengthen the operational performance of its Grid Development organization. In this role, you will support the creation of a structured center of excellence, improve planning and reporting processes, and help drive initiatives that make teams more efficient, aligned, and effective.

Responsibilities

• Translate the strategic roadmap into a structural operational excellence plan and support its execution.
• Drive the quarterly planning and reprioritization cycle, including coordination of resource planning across multiple teams.
• Define key performance indicators, create a monthly dashboard, and facilitate operational follow-up based on data and insights.
• Design and implement a document management approach for key documents, ensuring traceability and transparent reporting.
• Introduce and maintain a continuous improvement framework focused on processes, tools, and ways of working, while measuring the impact of changes.
• Set up a center of excellence with shared guidelines, tools, and best practices, and align related PMO activities to avoid duplication.
• Lead selected improvement projects from idea to implementation and ensure sustainable adoption of the changes.

Technical Skills

• Experience defining KPIs and building dashboards, for example in Power BI.
• Strong process optimization and document management capabilities.
• Ability to work with performance data and translate it into practical actions.

Profile

• Master’s degree in engineering, economics, or equivalent experience.
• At least 4 years of experience in operational excellence.
• Basic knowledge of the energy sector and grid-related activities.
• Strong focus on improvement, with the ability to turn opportunities into concrete results in a rigorous and timely way.
• Stakeholder-oriented mindset with the ability to engage teams and support collaboration across functions.
• Autonomous, flexible, and able to prioritize effectively while communicating clearly with management.
• Hands-on, pragmatic, and able to deliver tangible results even in evolving or ambiguous situations.
• Assertive and an excellent communicator.

Practical Information

This opportunity is based in Brussels, with a default expectation of 3 days per week on site.

Language requirements: good knowledge of English, plus fluency in French or Dutch and at least a good understanding of the other language.

For non-EU candidates, a valid work permit and residence permit for Belgium are required.

This is a long-term consulting opportunity.