Onsite Technician 1st / 2nd Level Support (m/w/d)

EVERIENCE; Brussel Hoofdstad; Sur place; EUR 35 000 - 45 000; Plein temps

Résumé du poste

A consulting group for digital services is seeking an Onsite Technician to provide first and second level support, particularly for workstations and mobile devices. Applicants should have 2-5 years of IT support experience and a good technical understanding of workplace environments. Fluency in English and Dutch is required, and knowledge of French is a plus. This permanent position offers an engaging work environment with opportunities for personal and professional growth.

Qualifications

• 2-5 years of IT support experience in a large enterprise environment.
• Fluent in English and Dutch; French is a plus.
• Experience in incident and request processing (ITIL).

Responsabilités

• Assist clients with first and second level support on workstations.
• Provide support for hardware/software incidents.
• Monitor and report on the production environment.

Connaissances

Good technical knowledge of workplace environment

Positive customer service attitude

Organized and pragmatic approach

Fluent in English and Dutch

Basic knowledge of Apple environment

Description du poste

Onsite Technician 1st / 2nd Level Support (m/w/d)

• Contract
• Level of Experience: 2-5 years
• Department: User support functions
• Types of work contract: Permanent

Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.

With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability.

Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data.

In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities.

Responsibilities

• Assist the client with first and second level support on workstations, mobility devices
• Assist with infrastructures (installations, replacement, change, relocation, removal)
• Provide support for computer systems in case of hardware and software incidents
• Provide support for mobile devices (iPad, iPhone) in case of software incidents
• Provide support of inventory units (monitors, local printers, local scanners, and notebook docking stations) as well as support for local network printer systems
• Receive materials and spare parts, inventory, prepare for installation, install, and ensure feedback to customers

Technical/Business Skills

• Good technical knowledge of workplace environment and end-user services: Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory.
• Monitoring and reporting of the production environment (dashboards, KPIs).
• Monitoring and improvement of procedures and documentation.
• Basic knowledge of Apple environment (iPhone).
• Incident and request processing (ITIL – ticket tracking).
• IT Support experience in a large enterprise environment.
• At least 3 years of onsite support and customer care is required.
• Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit.
• Motivation and real desire to improve and learn.
• Organized, able to work independently, pragmatic, and hands‑on approach.
• Spoken languages: English (fluent), Dutch (fluent), French is a plus
• Strong oral and writing skills adapted to a professional environment.

All our positions are open to both women and men and are, of course, open to people with disabilities.