On-boarding manager (Information Technology/Software)

Black Pen Recruitment; Brussel Hoofdstad; Sur place; EUR 90 000 - 120 000; Plein temps

Résumé du poste

Black Pen Recruitment is seeking an On-boarding manager (Information Technology/Software) to join our client’s Brussels operations. The role sits in the Development team and involves close collaboration with a major client’s IT team on site in Brussels.

The ideal candidate holds a Master’s degree in IT with extensive experience (12+ years), fluent in English, and proficient with Atlassian tools (Confluence, Jira) and Microsoft Office.

Qualifications

• Master’s degree in IT or related field with at least 12 years IT experience.
• Experience with Atlassian tools (Confluence, Jira) and Microsoft Office (PowerPoint).
• Strong knowledge of information systems and CRM practices.
• Experience building stakeholder maps and mapping processes in large organisations.
• Experience in digital transformation projects is an asset.
• Excellent command of English.

Responsabilités

• Manage customer relationships to drive adoption of digital solutions.
• Create stakeholder maps and adoption dashboards and reports.
• Oversee the adoption journey of multiple stakeholder groups.
• Support successful digital projects by keeping stakeholders updated.
• Identify and document services and requirements to ensure stakeholder satisfaction.
• Assist helpdesk by sharing knowledge in policy areas within responsibility.

Formation

Master’s degree in IT or relevant discipline

Outils

Jira

Confluence

PowerPoint

MS Office

Description du poste

On-boarding manager (Information Technology/Software)

Job Openings On-boarding manager (Information Technology/Software)

About the job On-boarding manager (Information Technology/Software)

Our client, a leading Software, Information and Communication Technologies company, operates internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc). Our client is a renowned supplier of IT services to government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes.

Role Overview

We currently have a vacancy for a On-boarding manager fluent in English, to offer his/her services as an expert who will be based in Brussels, Belgium. The work will be carried out either in the company’s premises or on site at customer premises. In the context of the first assignment, the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major client’s IT team on site.

Job type: Full time/Permanent

Location: Brussels

Workplace: Onsite

Please note that we can consider only EU candidates for this position due to security clearance.

Requirements

• Master’s degree in IT or relevant discipline, combined with minimum 12 years of relevant working experience in IT;
• Experience in the use of Atlassian collaborative tools (e.g., Confluence and Jira) and Microsoft Office Tools (e.g., PowerPoint);
• Good knowledge of information systems;
• Knowledge of customer relationship management practices and tools;
• Knowledge in using tools to build stakeholder maps;
• Knowledge of large organizations administrative business processes;
• Experience in digital transformation projects will be considered an asset;
• Excellent command of the English language.

Responsibilities

• Customer relationship management aiming at the adoption of digital solutions;
• Creation of stakeholder maps or similar as well as adoption dashboards and reports;
• Overseeing the adoption journey of several types of stakeholders;
• Contributing to the success of digital projects by keeping stakeholders updated to ensure their adoption of digital solutions;
• Identifying and documenting the services/requirements needed to ensure stakeholder satisfaction;
• Assisting the helpdesk function by providing relevant knowledge in the policy areas within his/her area of responsibility.