Observability Platform Architect (Contract)

Dimension Data Solutions Limited (Kenya); Belgique; Remote; EUR 120,000 - 180,000; Full time

Job summary

NTT DATA is seeking an Observability Architect to lead the design of a scalable enterprise observability platform across hybrid environments and on-prem systems. You will define standards for metrics, logs, traces, and telemetry pipelines, while guiding OpenTelemetry adoption and integrations with tools like Grafana, Dynatrace, ServiceNow, and Azure Monitor.

The role emphasizes hands-on engineering leadership, architecture workshops, and collaboration with multiple providers to ensure secure,

Qualifications

• Strong experience designing enterprise observability solutions across hybrid cloud and on-prem environments.
• Deep understanding of metrics, events, logs, traces, telemetry pipelines, alerting, dashboards, correlation and dependency mapping.
• Experience with enterprise observability/APM platforms and OpenTelemetry.
• Strong knowledge of Microsoft Azure and enterprise infrastructure environments.
• Experience integrating observability with ITSM, CMDB, identity, DevOps, and automation platforms.
• Knowledge of application observability, distributed tracing, synthetic monitoring, event correlation, anomaly detection, and AIOps.
• Understanding of SRE and SLI/SLO-based operational models.
• Experience working across complex multi-provider environments.
• Strong client-facing architecture, workshop facilitation, documentation, and stakeholder communication skills.
• Ability to combine architecture leadership with hands-on technical problem solving.

Responsibilities

• Define and evolve the target Observability Platform architecture across infrastructure, cloud, applications, SaaS services, and approved telemetry sources.
• Establish reusable architecture standards and patterns for Metrics, Events, Logs and Traces (M.E.L.T.) , telemetry pipelines, integrations, dashboards, alerting, and operational intelligence.
• Lead technical discovery and advanced onboarding of new infrastructure, applications, platforms, and telemetry sources.
• Drive architecture and integration across LogicMonitor, Edwin AI, LogicMonitor APM, Grafana, Prometheus, Loki , and approved Dynatrace capabilities.
• Define and guide OpenTelemetry adoption, telemetry standardization, instrumentation, tagging, correlation, and data-exposure patterns.
• Architect integrations with ServiceNow, CMDB, Service Mapping, Microsoft Entra ID, Azure Monitor, vCenter, DevOps/CI-CD tooling , and approved automation capabilities.
• Provide architecture leadership for application observability, distributed tracing, synthetic monitoring, API/website monitoring, and application telemetry.
• Enable event correlation, anomaly detection, alert enrichment, noise reduction, and AIOps capabilities.
• Identify and architect approved observability-driven automation and remediation use cases.
• Define technical standards for operational dashboards and telemetry visualization.
• Ensure solutions meet applicable scalability, resilience, security, compliance, data-protection, and GxP requirements.
• Facilitate architecture and technical-design workshops and provide clear recommendations on technical dependencies, risks, and design decisions.
• Develop architecture documentation, reusable patterns, onboarding guidance, and knowledge-transfer materials.

Skills

LogicMonitor

Edwin AI

Grafana

Prometheus

Loki

Dynatrace

Azure Monitor

OpenTelemetry

ServiceNow

CMDB

Entra ID

APIs

CI-CD

Automation

AIOps

Job description

NTT DATA is seeking an Observability Architect to lead the design of a scalable enterprise observability platform across hybrid environments and on-prem systems. You will define standards for metrics, logs, traces, and telemetry pipelines, while guiding OpenTelemetry adoption and integrations with tools like Grafana, Dynatrace, ServiceNow, and Azure Monitor.

The role emphasizes hands-on engineering leadership, architecture workshops, and collaboration with multiple providers to ensure secure,