Observability Architect - Contractor

NTT Limited; Belgique; Remote; EUR 120,000 - 150,000; Full time

Benefits offered by this job

On-site Working

Equal opportunity employer

Job summary

NTT DATA in Belgium seeks an Observability Architect to design and govern a scalable Observability Platform across hybrid cloud and on‑prem environments. You will lead integration work with ServiceNow, CMDB and Azure Monitor, while guiding OpenTelemetry adoption and engineering governance.

The role emphasizes architecture leadership, hands-on problem solving, and collaboration with SIAM, UCB and platform teams to deliver deep visibility and proactive operations.

Qualifications

• Strong experience designing enterprise observability solutions across hybrid cloud and on-premises environments.
• Deep knowledge of metrics, events, logs, traces, telemetry pipelines, alerting and dashboards.
• Experience with OpenTelemetry and enterprise observability/APM platforms; Azure proficiency.
• Proven client-facing architecture leadership with workshops, documentation, and stakeholder communication.

Responsibilities

• Define and evolve target Observability Platform architecture across infra, cloud, apps, and SaaS services.
• Lead onboarding, governance, and telemetry standardization; drive MELT patterns and dashboards.
• Architect integrations with ServiceNow, CMDB, Entra ID, Azure Monitor, and DevOps tooling.
• Provide architecture leadership for tracing, synthetic monitoring, and AIOps-enabled operations.
• Facilitate design workshops, produce reusable patterns, and transfer knowledge to teams.

Skills

Observability design

Azure expertise

OpenTelemetry

SRE knowledge

Stakeholder communication

Architecture leadership

Tools

Grafana

Prometheus

Loki

Dynatrace

LogicMonitor

Azure Monitor

OpenTelemetry

ServiceNow

CMDB

Entra ID

Job description

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive. Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

Observability Architect

The role will act as a key onsite technical focal point, collaborating with UCB, SIAM, platform and application owners, other service providers, and NTT DATA engineering teams. The SOW identifies the Observability Architect (L4) role with responsibility for architecture, advanced onboarding, engineering governance, and observability standards. Please note this is not a direct employment, but an external contractor opportunity.

Key Responsibilities

Define and evolve the target Observability Platform architecture across infrastructure, cloud, applications, SaaS services, and approved telemetry sources. Establish reusable architecture standards and patterns for Metrics, Events, Logs and Traces (M.E.L.T.), telemetry pipelines, integrations, dashboards, alerting, and operational intelligence. Lead technical discovery and advanced onboarding of new infrastructure, applications, platforms, and telemetry sources. Drive architecture and integration across LogicMonitor, Edwin AI, LogicMonitor APM, Grafana, Prometheus, Loki, and approved Dynatrace capabilities. Define and guide OpenTelemetry adoption, telemetry standardization, instrumentation, tagging, correlation, and data-exposure patterns. Architect integrations with ServiceNow, CMDB, Service Mapping, Microsoft Entra ID, Azure Monitor, vCenter, DevOps/CI-CD tooling, and approved automation capabilities. Provide architecture leadership for application observability, distributed tracing, synthetic monitoring, API/website monitoring, and application telemetry. Enable event correlation, anomaly detection, alert enrichment, noise reduction, and AIOps capabilities. Identify and architect approved observability-driven automation and remediation use cases. Define technical standards for operational dashboards and telemetry visualization. Ensure solutions meet applicable scalability, resilience, security, compliance, data-protection, and GxP requirements. Facilitate architecture and technical-design workshops and provide clear recommendations on technical dependencies, risks, and design decisions. Develop architecture documentation, reusable patterns, onboarding guidance, and knowledge-transfer materials.

Required Experience

Strong experience designing enterprise observability solutions across hybrid cloud and on-premises environments. Deep understanding of metrics, events, logs, traces, telemetry pipelines, alerting, dashboards, correlation, and dependency mapping. Experience with enterprise observability/APM platforms and OpenTelemetry. Strong knowledge of Microsoft Azure and enterprise infrastructure environments. Experience integrating observability with ITSM, CMDB, identity, DevOps, and automation platforms. Knowledge of application observability, distributed tracing, synthetic monitoring, event correlation, anomaly detection, and AIOps. Understanding of SRE and SLI/SLO-based operational models. Experience working across complex multi-provider environments. Strong client-facing architecture, workshop facilitation, documentation, and stakeholder communication skills. Ability to combine architecture leadership with hands-on technical problem solving.

Preferred Technical Skills

LogicMonitor | Edwin AI | LogicMonitor APM | Grafana | Prometheus | Loki | Dynatrace | Azure Monitor | OpenTelemetry | ServiceNow | CMDB | Microsoft Entra ID | APIs | DevOps/CI-CD | Automation & Orchestration | AIOps These technologies and competency areas are identified within the Observability Platform SOW.

Key Competencies

Architecture and technical leadership Strong hands-on engineering mindset Client-facing communication Systems and dependency thinking Engineering governance Cross-team and multi-provider collaboration Problem solving and risk identification Automation and continuous improvement Knowledge sharing and technical coaching

Expected Outcomes

The successful candidate will help establish: A scalable and resilient enterprise Observability Platform Standardized M.E.L.T. and onboarding patterns Improved infrastructure, platform, and application visibility Stronger event correlation and actionable alerting Progressive proactive, predictive, and automation-enabled operations Effective integration with UCB’s operational ecosystem Sustainable architecture standards and engineering knowledge.

Workplace type

On-site Working

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Accelerate your career with us. Your career here is about believing in yourself and taking on great opportunities and new challenges. It’s about growing your skills and expertise in your current role and preparing yourself for the future. That’s why we encourage you to take every opportunity to grow your career within our great global team.