Night-Shift Multilingual Customer Support Specialist

EBTS Pro Assist; Belgique; À distance; EUR 24 000 - 32 000; Plein temps

Résumé du poste

EBTS Pro Assist is seeking a Customer Service Officer fluent in Dutch, French and English for night shifts in Belgium. The role focuses on rapid resolution of breakdowns via telephone support, handling inquiries, and maintaining customer records.

You will manage calls, emails and faxes, gather necessary information, and ensure data accuracy while coordinating with internal and external teams to uphold service levels.

Qualifications

• Fluency in Dutch, French and English is required.
• Strong customer-facing communication skills and problem-solving abilities.
• Ability to work night shifts and handle multiple inquiries efficiently.

Responsabilités

• Handle direct telephone contact to resolve breakdowns quickly via phone support.
• Manage incoming calls, emails and faxes and dispatch to appropriate parties.
• Enter information into the system and maintain accurate customer records.

Connaissances

Dutch

French

English

Formation

Belgium Higher secondary - Bachelor _ 36 hours

Description du poste

EBTS Pro Assist is seeking a Customer Service Officer fluent in Dutch, French and English for night shifts in Belgium. The role focuses on rapid resolution of breakdowns via telephone support, handling inquiries, and maintaining customer records.

You will manage calls, emails and faxes, gather necessary information, and ensure data accuracy while coordinating with internal and external teams to uphold service levels.