Neurodiagnostic Systems & Connectivity Engineer

Natus Medical Incorporated; Kontich; Hybride; EUR 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Office in Kontich

Résumé du poste

Natus Medical Incorporated in Kontich, Belgium, seeks a Medical Systems & Connectivity Support Engineer. This hybrid role (3 days in Kontich office) focuses on technical support for neurodiagnostic systems and HL7 connectivity across the Benelux region, with occasional travel to customer sites.

Join a global medical technology company delivering innovative healthcare IT solutions, offering growth, training, and an international team environment.

Qualifications

• 2–5 years in technical support, medical technology, healthcare IT, systems engineering, or related field.
• Experience troubleshooting in customer environments.
• Knowledge of networking fundamentals, Windows OS, and remote support tools.
• Experience installing, configuring, or supporting medical devices or systems.
• Strong analytical and problem-solving skills with a structured troubleshooting approach.
• Excellent communication with customers and technical stakeholders.
• Technical qualification in IT/CS/Electronics/Biomedical Engineering or related discipline.
• Willingness to travel occasionally within the Benelux region.

Responsabilités

• Provide first and second-line technical support for Natus and Micromed neurodiagnostic systems.
• Troubleshoot hardware, software, connectivity, and workflow issues remote and onsite.
• Perform preventive maintenance, repairs, upgrades, and system health checks.
• Install, configure, and validate EEG, EMG, and related neurodiagnostic systems.
• Remotely install and configure servers within customer environments.
• Set up and support HL7 interfaces between Natus solutions and hospital systems.
• Troubleshoot HL7 message flow, connectivity, and data transfer problems.
• Document support actions and configurations accurately; provide status updates.
• Collaborate with IT teams, Product Specialists, and Service Engineers to ensure outcomes.

Connaissances

Technical support

Healthcare IT

HL7 integration

Networking fundamentals

Windows Server

Remote support

Customer communication

Documentation

Formation

IT/CS/Electronics/Biomedical Engineering qualification

Outils

Windows Server

HL7 interfaces tools

VPNs & network troubleshooting

Description du poste

Natus Medical Incorporated in Kontich, Belgium, seeks a Medical Systems & Connectivity Support Engineer. This hybrid role (3 days in Kontich office) focuses on technical support for neurodiagnostic systems and HL7 connectivity across the Benelux region, with occasional travel to customer sites.

Join a global medical technology company delivering innovative healthcare IT solutions, offering growth, training, and an international team environment.