Remote Support Engineer Monitoring & Connected Care

Philips; Anderlecht; Remote; EUR 48,000 - 73,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Health and wellness budget

Discounts on Philips products

Job summary

Philips Belgium is seeking a Remote Support Engineer MA/TC to service and install patient monitoring equipment and maximize customer satisfaction. You will join the Remote Support Desk and install equipment in line with Philips standards, linking devices to hospital networks and third party systems where needed.

Fluency in Dutch, French and English, plus ICT/Windows experience, are required. You may travel to client sites for installations and participate in 24x7 support shifts.

Qualifications

• Bachelor in ICT engineering and practical IT experience in healthcare IT.
• Experience with Windows 11/Server 2022/2025, SQL, AV, OS patching.
• Knowledge of local networks (WiFi) and HL7 is desirable.
• Experience with patient monitoring equipment and healthcare IT is preferred.
• Fluent in Dutch, French and English.

Responsibilities

• Participate in the Remote Support Desk team.
• Install Philips Patient Monitoring equipment according to PH standards.
• Integrate patient monitoring equipment into hospital networks and third-party systems.
• Setup connections to hospital information systems and alarming systems.
• Perform corrective maintenance and troubleshoot hardware, software and IT infrastructure.
• Submit service data and reports on time.
• Travel to client sites during installation phases.
• Support 24x7 shift requirements.

Skills

ICT engineering background

WIFI networks

Windows 11

SQL

HL7 knowledge

Patient Monitoring knowledge

Healthcare IT

Communication skills

Team player

Education

Bachelor in ICT engineering

Tools

Intellivue systems

PIICix

IGS

IntelliSpace Perinatal

HL7 broker

Job description

Job Title

Remote Support Engineer Monitoring & Connected Care

Job Description

Remote Support Engineer MA&TC

Responsible for servicing and installing professional Philips healthcare ‘Patient Monitoring’ equipment and maximizing customer satisfaction

Your role:

• Participate in the Remote Support Desk team


• Install Philips Healthcare (PH) Patient Monitoring equipment according standards with respect to quality and installation time as set by PH. Some product highlights: Intellivue Patient Monitors, Fetal monitors, Central monitoring (PIICix) & Telemetry systems (MX40), CareEvent, Clinical information systems like ICCA, IntelliVue Guardian Software (IGS), Intellispace Perinatal (ISP) and Console.


• Integrate patient monitoring equipment in both Philips supplied as customer supplied clinical networks as being a consultant across the geography.


• Setup connection towards 3rd party systems like Hospital Information Systems (By HL7 broker), Telephony alarming systems, etc.


• Perform corrective maintenance, supported when necessary by tier-2 remote support center.


• Troubleshoot Hard/Software / IT infrastructure to ensure acceptable Quality of Service (real time patient data requirements). · Being responsible for patiënt data in a hospital environment working close to the patient.


• Perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by PH


• Demonstrate commitments to meet customer needs and requirements by ensuring all given quality standards


• Submit timely and accurate service data, job sheets, reports, expense claims, field problem reports and other paperwork as assigned


• Be aware of customer needs and potential commercial leads. Provide feedback and recommendations to commercial colleagues and management in the district.


• Keep abreast of new technologies likely to affect PH range of products


• Be a professional representative for PH with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with PH policy and targets


• Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner

You're the right fit if:

• Bachelor in ICT engineering


• ICT experience (MS Operating systems Windows 11 & Server 2022/2025, SQL, AV, OS Patching, security certificates)


• Knowledge of and experience with local (WIFI) networks;


• Basic knowledge of virtualization & HL7 is desirable is a pre


• Extensive knowledge of Patient Monitoring systems is a pre


• Experience of Healthcare IT is desirable is a pre.


• Experience in maintenance and troubleshooting of technical complex systems


• Preferably demonstrable relevant experience in patient monitoring equipment


• Fluent in Dutch, fluent in French, fluent in English


• “Can do” mentality


• Pro-active · Customer oriented


• Good communicator


• Team player


• Positive, open attitude


• Willingness to participate in 24x7 shift


• Occasional travel to client sites during installation phases

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This role is an office role, with occasional travel to client sites during installation phases.

Compensation and Benefits:

Professional recognition must go hand in hand with fair and transparent compensation. The base salary range for this position is 48058 € - 72806 €. Compensation within this range is determined based on objective criteria such as the required skills, your relevant experience, the level of responsibility associated with the position, as well as internal equity and local market conditions.

This position is also eligible for variable compensation, with an annual component tied to company performance. Our entire approach will be presented to you during the interview process so that you can make a clear and informed decision. Benefits also include a generous amount of paid time off, parental leave, a dedicated health and wellness budget, and discounts on Philips products.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business here.


• Discover our rich and exciting history here.


• Learn more about our purpose here.