Administrative Coordinator – NL / FR / ENG

Siemens Healthineers AG; Dilbeek; Hybride; EUR 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Work–life balance

Company car

13th-month salary

Performance bonus

Employee share ownership plan

Health insurance

Provident scheme

Training opportunities

Résumé du poste

Varian, a Siemens Healthineers Company, is seeking an Administrative Coordinator who will support hospitals by coordinating service requests, managing urgent issues, and acting as the first point of contact in Dutch, French, and English. The role involves coordinating with service engineers and internal teams, ordering parts, and arranging on-site visits.

You will handle multiple tasks, maintain thorough documentation, and ensure timely communication.

Qualifications

• You have a post-secondary education (two years) or an equivalent qualification.
• You have at least 5 years of professional experience in a similar administrative or coordination role.
• You are professionally proficient in Dutch, French and English, both written and spoken.
• You are proficient in standard office software, including Microsoft Office.
• Experience with an ERP system such as SAP is desirable.
• You have excellent oral and written communication skills and are comfortable interacting with customers, service engineers and internal stakeholders.
• You have a strong customer-service mindset and know how to set priorities, stay organised and take initiative.
• You are able to manage multiple tasks simultaneously and coordinate activities across different functions.
• You enjoy working as part of a team and demonstrate a high level of accuracy, discipline and responsiveness.
• You are reliable, organised and able to remain composed and effective when handling urgent customer requests.
• You understand the importance of professionalism and commitment when supporting customers whose activities may have a direct impact on patient care.

Responsabilités

• Handle incoming calls and requests from customers, primarily hospitals in Dutch- and French-speaking regions and manage urgent requests through to completion.
• Record customer requests accurately in the appropriate systems.
• Assign or transfer requests to suitably qualified service engineers.
• Order the spare parts required to address customer requests.
• Arrange on-site service visits where necessary.
• Coordinate schedules and plan non-urgent service interventions.
• Ensure effective communication and coordination between customers, service engineers and internal teams.
• Perform a range of general administrative duties to support the service organisation.
• Manage internal communications in English.
• Ensure a high level of accuracy and responsiveness in all activities.
• Remain available beyond 6:00 p.m. when necessary, including in the event of a late customer call, until the matter is fully addressed.

Connaissances

Dutch

French

English

MS Office

Formation

Post-secondary education (two years) or equivalent

Outils

SAP

Description du poste

## Administrative Coordinator – NL / FR / ENGApply: Hybrid: DLE AG: Full time: Posted Today: R-29060Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.Organizes office administration, in support of an assigned professional or manager team.**Administrative Coordinator – NL / FR / ENG****Together, we can beat cancer.**At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. If you want to be part of this important mission, we want to hear from you. **Ready to take on a new challenge within a team of dynamic and passionate experts?**This position is based in **Dilbeek (Belgium)**.**Your role:****As an Administrative Coordinator, you will play a key role in supporting our customers, primarily hospitals, by coordinating service requests and ensuring that customer needs are handled efficiently and professionally.****You will be the first point of contact for customers in Dutch- and French-speaking regions, managing requests from initial contact through to completion. Working closely with service engineers and internal teams, you will coordinate the different activities required to address customer needs, including service interventions, spare parts and on-site visits.****Your role will have a direct impact on the continuity of our customers' operations. An urgent customer request may involve patients awaiting critical treatment, making the quality, accuracy and responsiveness of your work essential.****Position requiring daily availability until 6:00 PM to ensure the coordination of activities.****Your responsibilities:*** Handle incoming calls and requests from customers, primarily hospitals in Dutch- and French-speaking regions and manage urgent requests through to completion.* Record customer requests accurately in the appropriate systems.* Assign or transfer requests to suitably qualified service engineers.* Order the spare parts required to address customer requests.* Arrange on-site service visits where necessary.* Coordinate schedules and plan non-urgent service interventions.* Ensure effective communication and coordination between customers, service engineers and internal teams.* Perform a range of general administrative duties to support the service organisation.* Manage internal communications in English.* Ensure a high level of accuracy, completeness and responsiveness in all activities.* Remain available beyond 6:00 p.m. when necessary, including in the event of a late customer call, until the matter has been fully addressed.***#LI-CORP or #LI-ROS*****How about you?****Profile: mid‐level profile (minimum 5 years of experience)**- You have a post-secondary education (two years) or an equivalent qualification.- You have at least 5 years of professional experience in a similar administrative or coordination role.- You are professionally proficient in Dutch, French and English, both written and spoken.- You are proficient in standard office software, including Microsoft Office.- Experience with an ERP system such as SAP is desirable.- You have excellent oral and written communication skills and are comfortable interacting with customers, service engineers and internal stakeholders.- You have a strong customer-service mindset and know how to set priorities, stay organised and take initiative.- You are able to manage multiple tasks simultaneously and coordinate activities across different functions.- You enjoy working as part of a team and demonstrate a high level of accuracy, discipline and responsiveness.- You are reliable, organised and able to remain composed and effective when handling urgent customer requests.- You understand the importance of professionalism and commitment when supporting customers whose activities may have a direct impact on patient care.**Why join us?*** **By joining Varian, you will become part of an international organisation committed to improving cancer care and supporting healthcare professionals around the world.*** **In this role, you will work at the heart of our service organisation, collaborating with customers, service engineers and internal teams to ensure that requests are handled efficiently and that the highest standards of customer service are maintained.****What we offer:**- Human‐sized company within an international group- Friendly atmosphere and an attractive work environment- Meal vouchers- Work–life balance- Company car- 13th‐month salary- Performance bonus- Additional incentives- Employee share ownership plan- Comprehensive benefits package (health insurance, provident scheme)- Innovative training offering, fully aligned with the latest technologies