MSP Operations Manager

Randstad Enterprise; Brussel Hoofdstad; Sur place; EUR 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Development opportunities

Supportive culture

Work-life balance

Inclusive environment

Permanent contract

Résumé du poste

Randstad Sourceright in Belgium seeks an Operations Manager to lead the delivery team, drive premium MSP services, and streamline contractor sourcing for a major pharma client. You will build strong relationships, implement best practices, and manage day-to-day operations to meet KPI targets and cost-saving goals.

You will oversee end-to-end recruitment, supplier management, and continuous process improvements while guiding a high-performing team and coordinating with stakeholders across the

Qualifications

• Experience in MSP delivery is essential.
• Proven ability to lead and motivate teams in a fast-paced setting.
• Strong client relationship management and stakeholder engagement.
• Experience using vendor management systems.
• Excellent written and verbal communication, with presentations to stakeholders.

Responsabilités

• Lead and manage a Delivery Team with resources, coaching and support to meet outcomes.
• Oversee the end-to-end recruitment process for contingent workforce.
• Serve as the first escalation point for service-related queries in-country.
• Manage supplier lifecycle including onboarding, offboarding and reviews.
• Drive process improvements to boost efficiency and service delivery.
• Lead business reviews with stakeholders to align resourcing strategies.
• Achieve KPI targets and exceed SLAs through data-driven reporting.
• Support BAU projects focused on continuous process improvement.

Connaissances

MSP experience

Team leadership

Client relationship management

Vendor management systems

Communication skills

French and English language skills

Description du poste

Randstad Sourceright operates in 70 countries, across 360 RPO programmes and more than 800 managed services programmes. We have US$11.8billion spent under our management and employ more than 3,800 talent experts. We create value by combining our proven processes with high-output technology to create efficiency, scalability and flexibility — all with an eye on a company’s future business and talent needs. Randstad Sourceright is a truly global company and so are our clients.

We are looking for an Operations Manager based in Belgium.

The Operations Manager will be part of the Client Account Management team responsible for delivering a premium MSP service and contractor sourcing to stakeholders across a large pharma client. The key focus of this role is to forge strong relationships, develop best practice recruitment processes and a collaborative high performing team culture, delivering best in class strategies on sourcing and cost savings to achieve both client KPI’s and Randstad's business goals while leading day to day operations.

What you will do:

• Lead and manage a Delivery Team, ensuring they have the necessary resources, coaching, and support to achieve operational outcomes.
• Oversee the end-to-end recruitment process for the contingent workforce.
• Act as the first escalation point of contact for all service-related queries within the country, resolving issues promptly and effectively.
• Manage the full lifecycle of supplier management, including onboarding, offboarding, and regular performance reviews.
• Drive continuous process improvement initiatives to enhance efficiency and service delivery.
• Lead regular business reviews with stakeholders to align resourcing strategies and report on program performance.
• Take full accountability for achieving KPI results and exceeding SLAs through accurate reporting and data-driven analysis.
• Support and deliver BAU projects aimed at continuous process improvement and operational efficiency.

What we would like you to have:

• Experience in MSP is a must have
• Proven ability to lead and motivate teams in a fast-paced environment.
• Strong client relationship management skills and a customer-focused approach.
• Experience using vendor management systems
• Excellent communication and presentation skills, with the ability to liaise at all levels.
• Team leadership and French and English language skills are essential.

What can you expect in return?

Join a dynamic and supportive team with diverse backgrounds and strong team spirit. We value collaboration, encourage continuous learning, and embrace change to enhance the service we deliver.

What We Offer

• Development opportunities tailored to your ambitions (expert or management track)
• A caring, empathetic culture where you can be yourself
• Real work‑life balance — not just words
• An inclusive environment where everyone feels they belong
• A permanent contract.